Open Jobs Sales and Service Leader - Full Time

Sephora•New York City, NY

3d•Onsite

About The Position

As a Sales and Service Leader at Sephora, you will help drive store success by leading by example, inspiring the team, elevating client experiences, and exceeding goals. Through coaching, collaboration, and a passion for beauty, you will help foster a high-performing, inclusive environment. The role combines team leadership and client service with sales performance, training, and daily store operations.

Requirements

Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
Proven ability to coach and inspire teams to achieve goals.
Strong sales and client service skills.
Excellent communication and interpersonal skills.
Comfortable working in a fast-paced and dynamic environment.
Quick learner with the ability to absorb and share product knowledge and training.
Physically able to lift and carry up to 50 pounds.
Meet the required minimum number of weekly shifts or hours.
Available during peak retail operations, including nights, weekends, and holidays.
Punctuality and consistent attendance.

Responsibilities

Lead and inspire team members to deliver exceptional client service and achieve sales goals.
Contribute to store performance through client engagement, product knowledge, and personalized recommendations.
Provide ongoing feedback and development to elevate team performance.
Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
Assist with inventory, visual merchandising, and maintaining store standards.
Promote an inclusive culture where everyone feels empowered.
Uphold company policies and help create a safe and enjoyable shopping experience.