Open Jobs Sales and Service Leader - Full Time

Sephora•Berkeley, CA
•Onsite

About The Position

As a Sales and Service Leader at Sephora, you will lead by example to inspire the team, elevate client experiences, and help exceed store goals. Through coaching, collaboration, and a passion for beauty, you will help create a high-performing, inclusive environment. The position is full-time, hourly, and regular, with a schedule of 30–40 hours per week. You must be available during peak retail operations, including nights, weekends, and holidays, and maintain punctuality and consistent attendance. The role includes leading and developing team members, supporting daily store operations, and upholding company policies and store standards. Sephora offers healthcare and wellbeing benefits based on eligibility. The listed hourly pay range is $28.00–$32.20; actual pay depends on qualifications, experience, and other legitimate business factors specific to the position or location.

Requirements

  • At least 2 years of leadership experience in a retail, hospitality, or service environment.
  • Demonstrated ability to coach and inspire teams to achieve goals.
  • Strong sales and client service skills.
  • Excellent communication and interpersonal skills.
  • Comfort working in a fast-paced and dynamic environment.
  • Ability to learn quickly and absorb and share product knowledge and training.
  • Ability to lift and carry up to 50 pounds.
  • Meet the required minimum weekly shifts and hours; full-time schedule is 30–40 hours per week.
  • Availability during peak retail operations, including nights, weekends, and holidays.
  • Punctuality and consistent attendance.

Responsibilities

  • Lead and inspire team members to deliver exceptional client service and achieve sales goals.
  • Contribute to store success through client engagement, product knowledge, and personalized recommendations.
  • Provide ongoing feedback and development to improve team performance.
  • Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
  • Assist with inventory, visual merchandising, and maintaining store standards.
  • Promote an inclusive culture of openness where everyone feels empowered.
  • Uphold company policies and help create a safe and enjoyable shopping experience.

Benefits

  • Comprehensive healthcare and wellbeing benefits based on eligibility.
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