Sales and Service Associate

24 Hour Fitness • Altadena, CA

8h

About The Position

The Sales and Service Associate welcomes new members and guides them through the beginning of their fitness journey. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support their fitness success. It combines a passion for fitness with interpersonal skills to create a positive, motivating, results-driven member experience.

The associate provides a welcoming and informative experience for members and guests, supports new-member onboarding, and helps members connect with the club’s fitness offerings. The position also helps maintain a clean, well-maintained, and safe gym environment. Full-time availability across weekdays, weekends, and holidays is required. Minimum travel may be required for training and lead generation. Team members may participate in the company’s Fitness Sales and Membership Sales Commission Plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• Full-time availability across weekdays, weekends, and holidays.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver an outstanding sales and service experience by providing a welcoming, informative, and inclusive visit and helping guests identify next steps toward their fitness goals.
• Support new-member onboarding and help members connect with the club’s fitness offerings through friendly greetings, check-ins, and prompt attention to their needs.
• Travel as needed for training and lead generation.

Benefits

• Paid time off
• Medical coverage
• Dental coverage
• 401(k) with match for qualifying positions
• Free gym membership
• Discounts on products and personal training
• Employee Resource Groups and opportunities to participate in community events
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed