Sales and Service Associate
About The Position
The Sales and Service Associate welcomes prospective and new members and guides them as they begin their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions. Associates help create a positive, motivating, and results-driven experience by combining an interest in fitness with strong interpersonal and service skills. Associates greet and check in members and guests, respond to questions and concerns, connect people with appropriate resources, support new-member onboarding, and help maintain a clean, safe, and well-maintained gym. At locations with a Kids’ Club, associates may also be assigned childcare and facility duties. Full-time availability is required, with flexibility across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation.
Requirements
- At least 1 year of experience in retail or fitness sales.
- Obtain CPR and AED certification within 60 days of employment.
- Demonstrate authenticity, sincerity, open-mindedness, and integrity.
- Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
- Strive to meet or exceed goals and maintain a positive, can-do attitude.
- Embrace challenges and treat setbacks as opportunities to learn and grow.
- Demonstrate a strong service mentality and desire to deliver exceptional member experiences.
- For California locations with a Kids’ Club, provide fingerprints, register with TrustLine, and provide confirmation of registration; maintain TrustLine registration throughout employment in this position.
Nice To Haves
- 12 months of experience working in retail and fitness sales.
- 6–12 months of childcare experience for locations with a Kids’ Club.
Responsibilities
- Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
- Help keep the gym clean, well-maintained, and safe.
- Provide guests and members with a welcoming, informative, inclusive sales and service experience, and help them take appropriate next steps toward their fitness goals.
- Support new-member onboarding and help members connect with the club’s fitness offerings.
- Greet and check in members and guests and promptly attend to their needs.
- At locations with a Kids’ Club, work in the Kids’ Club as assigned; care for and supervise children; manage entry and exit and check-in and check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
- At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance, and communicate discipline concerns directly to parents.
- At California locations with a Kids’ Club, successfully complete and maintain TrustLine registration before working in the Kids’ Club while children are present.
- Travel as minimally required for training purposes and lead generation.
Benefits
- Paid time off.
- Medical and dental coverage.
- 401(k) with employer match for qualifying positions.
- Free gym membership.
- Discounts on products and personal training.
- Employee Resource Groups and opportunities to participate in community events in person and virtually.
- Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
