Sales and Service Associate

24 Hour Fitness USA • Anaheim, CA

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About The Position

The Sales and Service Associate welcomes new members and helps guide them through the start of their fitness journey. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support their fitness success. Combining a passion for fitness with strong interpersonal skills, the associate creates a positive, motivating, and results-driven member experience.

The associate greets and checks in members and guests, answers questions, resolves concerns, connects people with appropriate resources, and supports new-member onboarding. They help maintain a clean, well-maintained, and safe gym and deliver an inclusive, informative sales and service experience. At locations with a Kids’ Club, the associate may be assigned childcare duties, including supervising children, managing check-in and check-out, responding to children’s needs, communicating with parents, administering first aid, and cleaning the space.

The role requires full-time availability with flexibility across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation. Associates are eligible to participate in fitness sales and membership sales commission plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
• Work to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• For California locations with a Kids’ Club, successfully provide fingerprints, register with TrustLine, and provide confirmation of registration before working in the Kids’ Club when children are present; remain registered throughout employment in this position.
• Be available full-time with flexibility across weekdays, weekends, and holidays.
• Meet the described physical demands when applicable, including lifting and moving items and children.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe.
• Provide an outstanding, welcoming, informative, and inclusive sales and service experience to guests and members.
• Inspire members to take appropriate next steps toward their fitness goals within the 24 Hour Fitness community.
• Support new-member onboarding and help members connect with fitness offerings.
• Greet and check in members promptly and attend to their needs.
• At locations with a Kids’ Club, care for and supervise children; manage entry, exit, check-in, and check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate discipline concerns directly to parents.
• At California locations with a Kids’ Club, complete and maintain TrustLine registration as required.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed