Sales and Move-In Coordinator

CARROLL LUTHERAN VILLAGE INC•Westminster, MD

7d•$22 - $27•Onsite

About The Position

Carroll Lutheran Village is seeking a full-time Sales and Move-In Coordinator to support its Sales team. The position coordinates the move-in process for incoming residents, supports sales and marketing activities, and provides customer service to prospective residents, residents, families, visitors, and staff. The role works with Facilities and other departments to prepare residences for occupancy and ensure smooth apartment turnovers. The position is scheduled Monday through Friday, 9:00 a.m. to 5:00 p.m., with occasional evening hours for special events and community programs. The role is based at Carroll Lutheran Village in Westminster, Maryland.

Requirements

High school diploma or equivalent.
At least 2 years of related administrative experience in a sales office or similar environment.
Demonstrated discretion, professionalism, and sound judgment when handling sensitive and confidential matters.
Excellent interpersonal, written, and verbal communication skills, including the ability to interact effectively and tactfully with residents, staff, families, external vendors and authorities, and the public.
Strong attention to detail in writing, proofreading, prioritizing, and meeting deadlines in a fast-paced environment.
Ability to work independently and collaboratively with a cooperative, respectful, and compassionate approach.
Skill in using standard office equipment and technology.
Ability to maintain professionalism, composure, and a positive attitude in challenging situations.
Physical ability to move throughout the workday and lift items up to 10 pounds using safe handling practices.
May be necessary to assist with resident evacuation during emergencies.
Compliance with organizational health and safety requirements, including vaccination policies or valid exemptions.

Nice To Haves

College coursework preferred.
Aline CRM experience preferred.

Responsibilities

Meet with depositors to arrange residence finish selections and coordinate with Facilities on timely completion before move-in.
Coordinate all aspects of move-ins, including application processing, approvals, paperwork, logistics, key distribution, and resident orientation.
Manage incoming calls, telephone messages, and correspondence for the Sales team.
Distribute leads to counselors and maintain databases, move-in, occupancy, and inventory lists.
Provide hospitality to prospective residents and visitors.
Assist residents and staff with inquiries and referrals to related services, such as estate sales, real estate, and movers.
Maintain detailed CRM activity records, including inventory, move-ins, move-outs, and internal transfers.
Participate in planning and coordinating marketing efforts, including lead-based mailing lists and special events and educational seminars.
Assist in coordinating the Resident Ambassador Program to support marketing initiatives.
Help prepare sales and marketing reports and assist with budget tracking, payroll paperwork, and accounts payable.
Assemble sales collateral and presentation and event materials; maintain sales-material inventory, arrange reprints, and coordinate significant updates with LSMMD Marketing.
Maintain office operations, including supplies, equipment, and facility services.
Collaborate with Facilities and other departments on apartment turnovers, confirming occupancy readiness and timely completion of move-outs, renovations, and custom upgrades.
Perform additional duties as assigned.