Sales and Move-In Coordinator

CARROLL LUTHERAN VILLAGE INC•Westminster, MD

7d•$22 - $27•Onsite

About The Position

Join Our Team at Carroll Lutheran Village! We are looking for a Full-Time Sales & Move-In Coordinator to join our dynamic Sales team. This position is scheduled Monday through Friday, 9:00am to 5:00pm., with occasional evening hours required for special events and community programs. The Sales & Move-In Coordinator plays a vital role in creating a seamless experience for prospective and incoming residents. This position is responsible for coordinating all aspects of the move-in process, supporting sales and marketing initiatives, and providing exceptional customer service to residents, families, and prospective community members.

Requirements

High school diploma or equivalent, college coursework preferred.
2+ years of related administrative experience in a sales office or similar environment.
Demonstrated discretion, professionalism, and sound judgment in handling sensitive and confidential matters.
Excellent interpersonal, written, and verbal communication skills, with the ability to interact effectively and tactfully with individuals at all levels, including residents, staff, families, external vendors/authorities, and the public.
Strong attention to detail in writing, proofreading, managing priorities, and meeting deadlines in a fast-paced environment.
Proven ability to work both independently and collaboratively within a team environment, demonstrating a cooperative, respectful, and compassionate approach to colleagues and resident care.
Skilled in the use of standard office equipment and technology.
Maintains professionalism, composure, and a positive attitude when managing challenging situations.
Physically able to move throughout the workday and lift items up to 10 pounds using safe handling practices.
May be necessary to assist with resident evacuation during emergency situations.
Complies with organizational health and safety requirements, including vaccination policies or valid exemptions.

Nice To Haves

Aline CRM experience preferred.

Responsibilities

Meet with depositors to arrange the selection of finishes for the residence and coordinate with the Facilities team to ensure efficient and timely completion of the residence for move-in.
Coordinates all aspects of the move-in process, including application processing, approvals, paperwork, and move-in logistics such as key distribution and resident orientation.
Manage incoming calls, telephone messaging, and correspondence for sales team.
Distribute leads to counselors and maintains databases, move-in, occupancy, and inventory lists.
Provide hospitality for prospective residents and visitors.
Assist residents and staff with inquiries and referrals to related services (estate sales, real estate, movers).
Maintain accurate, detailed activity records in the CRM, including inventory, move ins, move-outs, and internal transfers.
Participate in planning and coordinating marketing efforts, including lead base mailing list and list management and coordinating details of special events and educational seminars.
Assist in coordinating the Resident Ambassador Program to support marketing initiatives.
Assist with preparing sales and marketing reports and assist with budget tracking, payroll paperwork, and accounts payable.
Assemble sales collateral and materials needed for presentations and events; maintain sales material inventory and handle reprints, coordinating with LSMMD Marketing when significant updates need to be made.
Maintain office operations, including supply inventory, equipment, and facility services.
Collaborate with Facilities and other departments to ensure timely and smooth apartment turnovers, confirming readiness for occupancy and timely completion of move-outs, renovations, and custom upgrades.
Perform additional duties as assigned.