Director of Sales

SSP Rolla LLC•Rolla, MO

just now•Onsite

About The Position

The Sales and Marketing Director is responsible for managing the sales process within the community. This role involves building and maintaining relationships with community organizations, hospitals, and other referral sources to drive admissions. The Director collaborates with all levels of the organization to ensure the community's image and reputation align with company values, aiming to make it the preferred choice for prospective residents and their families. The position requires achieving community census goals and annual budget projections by generating leads, scheduling tours, advancing the sales process, and meeting set goals. The role also acts as a liaison between the community and the outside community, working with local agencies to foster a positive image and encourage referrals. Participation in industry trade shows and the development of strategies to maximize admissions are key aspects of this role. The Director will also schedule and conduct resident screenings to determine care needs and insurance coverage, coordinate admissions, and complete all necessary admission paperwork. A thorough understanding of current regulations governing assisted living facilities is required, along with the ability to collect data for monthly reports and attend admissions/operations meetings. The role involves participating in quality improvement initiatives by identifying and reporting customer service issues, and pursuing ongoing education as approved. Adherence to company and community policies, including safety, quality improvement, and infection control, is mandatory. The Director will contribute to the community's public image and must be able to drive a company vehicle. The position also entails ensuring residents and families receive high-quality service with compassion and respect for their needs and rights, reporting occupational exposures and work-related injuries, completing assigned training, and participating in all life safety and emergency drills and training. Fulfilling responsibilities during emergency plan activation, assisting with resident evacuation, maintaining confidentiality of Protected Health Information, reporting non-compliance, protecting residents from abuse, and reporting any allegations of abuse, retaliation, discrimination, or suspicion of a crime are also critical duties. The role may perform other duties as requested.

Requirements

Must possess, at a minimum, a high school diploma or a GED.
Must be able to work well with peers in a congenial work environment.
Must maintain the utmost compassion and dignity to the residents and adhere to the Resident Bill of Rights.
Must be able to read, write, speak, and understand English.
Must maintain the highest standards in caring and servicing the needs of the residents and residents' family members and loves ones.
Must adhere to all facility policies and procedures.
Must provide annual verification of a negative TB skin test.
Must be able to move intermittently throughout the workday.
Must be able to cope with the mental and emotional stress of the position.
Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
Must meet the general health requirements set forth by the policies of this facility, which include a medical and physical examination.
Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, agitated residents.
Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.
May be necessary to assist in the evacuation of residents during emergency situations.

Nice To Haves

Ability to drive a company vehicle (required driver)
Continue appropriate education as approved by Executive Director.

Responsibilities

Manage the sales process of the community.
Initiate and maintain relations with community organizations, hospitals, and other referral sources to generate admissions.
Work closely with all levels of the organization to ensure the community’s image and reputation are stellar and works in line with company values.
Achieve community census goals and annual budget projections.
Generate leads, schedule tours, advance the sales process, and meet daily/weekly/monthly goals.
Act as liaison between community and outside community.
Work with local community agencies to generate a positive image and encourage referral activities.
Participate in industry trade shows as appropriate.
Develop strategies to maximize admissions, including daily contact with potential referral sources.
Schedule screenings of potential residents with Executive Director and/or Resident Care Director; conduct screenings if needed to determine level of care, services required, equipment needs and insurance coverage, as indicated.
Coordinate admissions, if needed, with Executive Director and/or Resident Care Director.
Complete all admission paperwork.
Learn and maintain understanding of current regulations governing the operations of assisted living facilities.
Collect appropriate data to prepare and submit assigned monthly reports.
Attend and participate in weekly admissions/operations meetings.
Participate in quality improvement by identifying customer service issues and reporting these issues to the Executive Director.
Continue appropriate education as approved by Executive Director.
Be knowledgeable of and adhere to company and community policies and procedures; participate in safety, quality improvement, and infection control as assigned.
Advise and contribute to ensure community puts forth the best possible public image.
Drive a company vehicle.
Arrive to work at the scheduled time.
Perform other related duties as required.
Ensure that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights.
Report any occupational exposures to blood, body fluids, infectious materials, and or hazardous chemicals in accordance with facility policy.
Report work related injuries and illnesses immediately to your supervisor.
Complete all assigned training and skills competency.
Participate in all life safety and emergency drills and trainings.
Fulfill responsibilities as assigned during implementation or activation of the facility’s emergency plan.
Assist with evacuation of residents in an emergency situation.
Maintain confidentiality of Protected Health Information, including verbal, written and electronic communications.
Report non-compliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel.
Protect residents from abuse and cooperate with all investigations.
Report any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or administrator.
Report any retaliation or discrimination to the Human Resource Director and the Compliance Officer.
Fulfill individual responsibility to report any suspicion of a crime to law enforcement and the state agency.
Perform other duties as requested.