Sales and Marketing Director (Family Ambassador)

Silverado • Costa Mesa, CA

2d • Onsite

About The Position

Join Silverado Newport Mesa, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities. We’re hiring a Sales and Marketing Director (Family Ambassador) —a compassionate connector who helps families navigate care decisions with empathy, urgency, and insight. This role blends relationship-building, strategic thinking, and deep product knowledge to deliver tailored solutions that change lives. Be a leader with a memory care innovator! You lead with empathy, resilience, and integrity. You listen deeply, connect meaningfully, and thrive in fast-paced, team-driven environments. You’re highly organized, emotionally intelligent, and committed to delivering exceptional service.

Requirements

• 3–5 years in customer success/service with strong organizational and presentation skills
• Proven success in solution-building and team collaboration
• Demonstrates strong verbal and written communication skills across diverse audiences
• Valid driver’s license and clean driving record required

Nice To Haves

• healthcare or dementia care experience
• clinical background a plus
• Bachelor’s degree preferred
• negotiation skills a bonus
• comfortable with animals and neurodegenerative conditions

Responsibilities

• Lead census growth efforts as part of the Community Leadership team
• Assess prospective residents and align them with appropriate Silverado services
• Manage follow-up, relationship-building, and data tracking
• Generate referrals through market analysis and outreach
• Represent Silverado’s mission through public relations and community engagement
• Serve as Manager-On-Duty, trainer, and supervisor as needed

Benefits

• 401(k) matching
• Health, Dental and Vision Insurance
• Flexible Spending Account (FSA)
• Paid time off
• Tuition reimbursement and professional development assistance
• Referral program
• Pet Insurance
• Auto and Home Insurance
• Discount Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree