Sales and Group Services l, Temporary Part time
About The Position
The Sales & Group Services team at the Denver Art Museum (DAM) focuses on creating a welcoming environment for all visitors. They are responsible for onsite customer service, membership and ticket sales, group visits and field trips, and call center communication. This is an entry-level role within the museum's operational division, offering full training and opportunities for skill development. Associates are expected to work 21-30 hours per week, including Saturdays and some evenings. Spanish language fluency is preferred. This is a temporary position ending January 31st, 2027. The role is part of a dynamic, inclusive, and creative team committed to memorable museum experiences.
Requirements
- Previous customer service experience preferred
- Excellent interpersonal skills and the ability to interact effectively and diplomatically with diverse groups of people, including visitors, staff, volunteers, and donors
- The ability to multi-task and work in a fast-paced environment
- Excellent organizational skills and attention to detail
- A dynamic, flexible approach when changes arise
- The ability to work independently and as a team
- Knowledge of basic computer skills preferred, including familiarity with Microsoft Office Suite
Nice To Haves
- Spanish language fluency preferred
- Spanish language skills preferred
Responsibilities
- Utilizing visitor service skills to check in and assist museum visitors and groups in a friendly and approachable manner, assisting and addressing needs, concerns, and complaints to ensure an outstanding visitor experience.
- Acting as a resource for questions relating to collections and museum programming, ticketing and group reservations, membership, and accessibility.
- Selling tickets, memberships, and donations through ATMS ticketing system.
- Participating in membership sales initiatives to meet departmental and institutional goals.
- Supporting onsite reception for youth and adult group visitors, including orientation, and collection of payment.
- Providing phone support related to ticketing, membership, and general museum inquiries.
- Monitoring, documenting, and categorizing visitor feedback submitted online, onsite, or over the phone.
- Screening group reservation requests in preparation for booking.
- Making outbound confirmation calls to organizations and schools to confirm group and field trip reservations.
- Participating in donor acknowledgment and fulfillment of membership materials according to the established schedule.
- Processing returned mail.
- Assisting with special projects related to the department.
- Supporting DAM’s Racial Equity Roadmap initiatives through goal setting and applying a racial equity lens in daily work.
Benefits
- Full training
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
