Sales and Group Services l
About The Position
The Sales & Group Services team at the Denver Art Museum (DAM) focuses on creating a welcoming environment for all visitors. They strive to build broad community support through onsite customer service, membership and ticket sales, group visits and field trips, and call center communication. This is an entry-level role in the museum’s operational division that includes full training and the opportunity to expand on existing skill sets. Associates can expect to work 21-30 hours per week, with Saturdays and some evening hours required. Spanish language fluency is preferred. The position is covered by a collective bargaining agreement with AFSCME-CWU.
Requirements
- Previous customer service experience preferred.
- Excellent interpersonal skills and the ability to interact effectively and diplomatically with diverse groups of people, including visitors, staff, volunteers, and donors.
- The ability to multi-task and work in a fast-paced environment.
- Excellent organizational skills and attention to detail.
- A dynamic, flexible approach when changes arise.
- The ability to work independently and as a team.
- Knowledge of basic computer skills preferred, including familiarity with Microsoft Office Suite.
- Spanish language skills preferred.
Nice To Haves
- Spanish language fluency preferred.
Responsibilities
- Utilizing visitor service skills to check in and assist museum visitors and groups in a friendly and approachable manner, assisting and addressing needs, concerns, and complaints to ensure an outstanding visitor experience.
- Acting as a resource for questions relating to collections and museum programming, ticketing and group reservations, membership, and accessibility.
- Selling tickets, memberships, and donations through ATMS ticketing system.
- Participating in membership sales initiatives to meet departmental and institutional goals.
- Supporting onsite reception for youth and adult group visitors, including orientation, and collection of payment.
- Providing phone support related to ticketing, membership, and general museum inquiries.
- Monitoring, documenting, and categorizing visitor feedback submitted online, onsite, or over the phone.
- Screening group reservation requests in preparation for booking.
- Making outbound confirmation calls to organizations and schools to confirm group and field trip reservations.
- Participating in donor acknowledgment and fulfillment of membership materials according to the established schedule.
- Processing returned mail.
- Assisting with special projects related to the department.
- Supporting DAM’s Racial Equity Roadmap initiatives through goal setting and applying a racial equity lens in daily work.
Benefits
- Free DAM Family Membership
- 4 hours of personal time plus Colorado paid sick leave
- Employee Assistance Program
- Subscription to Headspace
- 403(b) Retirement Plan with immediate eligibility to contribute
- Those who meet the requirements after one year and 1,000 hours qualify for the 3% non-elective contribution and 2% match program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
