Sales and Events Coordinator

Crescent Careers•Columbus, OH

4d•Onsite

About The Position

Supports and manages the post-sale planning and logistics for group bookings, meetings, and social events. Serves as the critical liaison between the client and hotel operations (e.g., catering, housekeeping), ensuring flawless event execution and maximum client satisfaction.

Requirements

Must have the ability to communicate in English.
Requires the ability to stand/walk for extended periods during event execution and occasionally lift/move up to 25-50 pounds.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Ability to effectively deal with internal and external customers.
Basic knowledge of mathematics and calculator skills to prepare mathematical calculations without error.
Ability to communicate effectively both verbally and in writing in order to interact with vendors and department heads.

Nice To Haves

Hotel reservations & Sales and Catering software program knowledge is helpful.

Responsibilities

Prepares all event documentation and coordinates with sales, hotel departments and customer to ensure consistent, high-level service throughout pre-event, event and post event phases.
Coordinate all event details, including food and beverage needs, audiovisual requirements, assist with room block information and VIP requests.
Create and distribute accurate Banquet Event Orders (BEOs) and group resumes to all operational departments.
Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
Acts as liaison between field sales person and customer throughout the event process. Makes presence known to customer at all times during this process.
Is available to solve problems and/or suggest alternatives to previous arrangements.
Manages banquet and meeting space for assigned groups.
Advises sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths.
Assist sales staff in promoting hotel, developing leads and securing re-bookings.
Access and input data into a computer system to generate account history reports.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.