Sales and Customer Support Coordinator
About The Position
We are looking for a dynamic, relationship-driven Sales & Customer Support Coordinator to support our sales operations and serve as an ambassador of Double Rainbow and our family of products to our customers. Double Rainbow On September 28, 1976, we signed a lease on our first ice cream parlor. Later that day, we saw a double rainbow light up the sky over San Francisco and our name was born. Since then, Double Rainbow has been producing award winning, super premium ice creams and frozen desserts with one thing in mind, to always make the best. We all strive to embody our vision in everything we do: To provide excellent service and great products in a clean and happy environment, all leading to a profitable business. Join us in making every scoop count! What You Will Do This is a highly dynamic role that blends sales support, customer relationship management, and field-based brand representation. You’ll play a critical role in ensuring orders are processed accurately while actively supporting and growing customer accounts through outreach, visits, and demos.
Requirements
- A strong communicator who is confident on the phone and in person
- Customer-focused with a relationship-first mindset
- Organized, detail-oriented, and able to manage multiple priorities
- Adaptable and comfortable in a fast-paced, evolving environment
- A proactive, solutions-oriented team player
- Excited to represent the Double Rainbow brand
- 2–5+ years of experience in food or beverage and/or foodservice sales, sales support, or customer operations
- Experience working with distributors (DSD accounts) strongly preferred
- Familiarity with distributor portals (UNFI, etc.)
- Experience with tools like HubSpot, NetSuite, Excel, or similar systems
- Strong organizational skills and attention to detail
- Willingness to travel regionally and work partially in the field, must have reliable transportation
Responsibilities
- Ensure all orders are accurately taken, entered, and fulfilled
- Manage customer setup, item forms, and distributor documentation (UNFI, US Foods, promo forms, etc.)
- Maintain pricing lists, distribution reports, and item tracking
- Serve as a primary point of contact for customer inquiries and ongoing support
- Conduct account check-ins to maintain and grow customer relationships
- Navigate distributor portals and manage distributor and direct account needs
- Conduct cold calling and outbound prospecting to generate new business
- Research and qualify leads via LinkedIn, social platforms, and other channels
- Lead demos and sampling events as needed
- Travel regionally to support accounts and expand distribution
- Assist with sales materials, presentations, and roadshows
- Coordinate and support weekly sales meetings
- Maintain accurate CRM data (HubSpot, NetSuite, or similar systems)
- Track and manage promotional calendars and execution
- Support product launches and item transitions
- Maintain customer records, documentation, and account files
- Support general sales operations, scheduling, and logistics as needed
Benefits
- The salary range is $80,000 - 85,000 and final salary will be determined based on experience.
- Health, dental, and vision insurance
- Retirement savings plan with up to 4% company match
- Opportunities for professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
