Delafield- Sales and Customer Service Representative

Naturescape•Delafield, WI

1d•Onsite

About The Position

Naturescape is seeking to hire a full-time Sales & Customer Service Representative to provide support at our Delafield, WI branch. This role is with a stable, family-owned business where you can be a valued, respected, and long-term member of a close-knit team. Your day will involve more than just answering the phone; it's about making a real impact by responding to customer emails and voicemails with care, offering solutions, and identifying sales opportunities for services to fulfill customer needs. The goal is to build long-term relationships by helping customers create a beautiful lawn and landscape. You will also assist in processing mail daily and, during winter months, reconnect with customers to ensure they are set up for the season ahead. You will become comfortable having real conversations and asking for the sale. While a background in sales or customer service is not required, strong communication skills, a positive and solution-focused attitude, comfort talking to customers and asking for the sale, computer and typing skills, and a willingness to learn are essential.

Requirements

Strong communication skills (phone and email)
A positive mindset, with a solution-focused attitude
Comfortable talking to customers and asking for the sale
Computer and typing skills
The confidence to try new things and be willing to let us teach you the rest

Nice To Haves

Previous experience as an Office Assistant, Receptionist, Customer Service Representative, or Sales Associate

Responsibilities

Checking in on customer emails and voicemails and responding with care, offering solutions.
Identifying sales opportunities for services to fulfill customers' needs.
Building long-term relationships with customers.
Processing small amounts of mail daily.
Reconnecting with customers during winter months to ensure they are set up for the season ahead.
Having real conversations with people and asking for the sale.