Sales and Catering Coordinator

AccorHotel • Pittsburgh, PA

1d

About The Position

Summary of Responsibilities:
Reporting to the Assistant Director, Catering & Conference Services, responsibilities and essential job functions include but are not limited to the following:
Consistently offers professional, engaging and friendly service
Assist with answering telephones in the Sales Office and directing calls appropriately. (Number One Priority)
Assist Sales and Catering Sales team by monitoring all lead sources and distribute leads to appropriate Sales and Catering Managers.
Provide back up to other Coordinators in the Sales & Catering office
Assist in maintaining an accurate client data base in Sales and Catering and adherence to all Fairmont Hotels and Resort system standards.
Provide administrative support to specified Sales and Catering Manager(s) & Conference Services Managers merging proposal letters and letters of agreement, mailings, distribution of all banquet event orders, weekly distribution of the ten day report, daily distribution of all changes and other miscellaneous tasks required.
Ensure prompt and courteous service is extended to both internal and external clients.
Develop skills to conduct site inspections for walk-in appointments in the event that a Sales and Catering Manager is not available to assist.
Perform general office management duties, including ordering supplies, managing records and coding invoices.
Attend weekly and monthly meetings.
Have a complete knowledge of hotel services and accommodations.
Participate in hotel and sales training programs when applicable.
Maintain current sales and promotion literature.
Energetic, self motivated and flexible to change
Excellent verbal and written communication skills
Proven ability to meet deadlines in a fast paced work environment
Must be professional, enthusiastic, a strong team player and possess excellent
organizational skills

Requirements

• Energetic, self motivated and flexible to change
• Excellent verbal and written communication skills
• Proven ability to meet deadlines in a fast paced work environment
• Must be professional, enthusiastic, a strong team player and possess excellent organizational skills
• Previous experience is an asset
• College degree or diploma in Hotel/Restaurant Management an asset.
• Previous supervisory experience
• Experience in a full service hotel with comparable service and standards.
• Exerting up to ten pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry push, pull or otherwise move objects, and long hours sometimes may be required.
• Must possess an advanced degree of knowledge in Excel and Word.
• Constant standing and walking throughout shifts.
• May occasionally exert up to 10 pounds lift, carry, push, pull or otherwise move objects.

Nice To Haves

• Knowledge of Opera Sales & Catering an asset

Responsibilities

• Assist with answering telephones in the Sales Office and directing calls appropriately.
• Assist Sales and Catering Sales team by monitoring all lead sources and distribute leads to appropriate Sales and Catering Managers.
• Provide back up to other Coordinators in the Sales & Catering office
• Assist in maintaining an accurate client data base in Sales and Catering and adherence to all Fairmont Hotels and Resort system standards.
• Provide administrative support to specified Sales and Catering Manager(s) & Conference Services Managers merging proposal letters and letters of agreement, mailings, distribution of all banquet event orders, weekly distribution of the ten day report, daily distribution of all changes and other miscellaneous tasks required.
• Ensure prompt and courteous service is extended to both internal and external clients.
• Develop skills to conduct site inspections for walk-in appointments in the event that a Sales and Catering Manager is not available to assist.
• Perform general office management duties, including ordering supplies, managing records and coding invoices.
• Attend weekly and monthly meetings.
• Have a complete knowledge of hotel services and accommodations.
• Participate in hotel and sales training programs when applicable.
• Maintain current sales and promotion literature.

Benefits

• Competitive salary and flexible benefit plans
• Generous PTO allowances
• Employee rates at Accor properties in NCA region
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees