Sales & Catering Coordinator

Donohoe Hospitality Services Careers • College Park, MD

14h • $23 - $25

About The Position

At The Hotel at the University of Maryland, the Sales & Catering Coordinator provides administrative and operational support to the Sales, Catering, and Conference Services teams. This role serves as a key liaison between clients and hotel departments to ensure seamless execution of meetings, events, and group business. The Coordinator supports client communications, prepares event documentation, maintains accurate records, and contributes to revenue growth through exceptional service and organizational excellence. This position is ideal for an individual seeking career growth within hotel sales, catering, and conference services.

Requirements

• Strong written and verbal communication skills.
• Proficiency in Delphi FDC (contracts, BEOs, resumes).
• Solid organizational skills with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic math skills for deposits, commissions, and event billing support.
• Professional demeanor with strong customer service orientation.
• Technical proficiency in Microsoft Office (Outlook, Word, Excel) and hotel systems, including Maestro and Delphi.
• Minimum of two (2) years of administrative experience in a hospitality environment preferred.
• High School Diploma or equivalent required.
• Proficiency in Microsoft Office applications required.

Responsibilities

• Serve as a liaison between clients and hotel operational departments to ensure contracted services are executed accurately.
• Respond to phone, email, and RFP inquiries in a timely and professional manner.
• Greet clients and guests, anticipating needs and delivering exceptional service.
• Distribute executed contracts and related documents to internal departments and external partners.
• Maintain organized and accurate digital and physical client files.
• Merge, edit, and prepare contracts and agreements using Delphi FDC.
• Prepare and distribute Banquet Event Orders (BEOs) and group resumes for Catering and Conference Services review.
• Assist with courtesy room blocks and group reservations coordination.
• Support monthly sales reporting, deposits, commission tracking, and other event-related accounting processes.
• Record and distribute weekly departmental meeting minutes.
• Perform general clerical duties, including preparing gift certificates and assembling weekly sales schedules.
• Conduct site tours and present hotel features and event capabilities to prospective clients.
• Prepare showrooms to brand standards (lighting, temperature, music, presentation).
• Ensure timely communication of event details to operational teams.
• Maintain knowledge of hotel amenities, local attractions, and service standards.
• Follow all operational, safety, and emergency procedures.
• Report accidents, incidents, or property damage promptly.
• Attend required departmental meetings and training sessions.
• Support peak business periods, including weekends, holidays, and special events.
• Perform additional duties as assigned to support departmental and hotel objectives.

Benefits

• Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts, and MORE!
• We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED