Catering Sales Coordinator

Sonesta Hotels•New Orleans, LA

11d

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Catering Sales Coordinator is an administrative position working for the Catering / Convention Services Department, whose main focus is to support the Catering Managers in their efforts to provide quality service, and additionally to support the effort of the Director of Catering/Convention Services, Director of Sales, Director of Sales and Marketing, and other Departmental Managers and Coordinators as needed. Job Description Principle duties and responsibilities (Essential Functions) include: Key Job Functions Professionally and efficiently handle multiple incoming phone calls and inquiries Prioritize numerous projects and tasks on a daily basis Input leads into DELPHI and maintain an active trace/follow-up system for all incoming inquiry calls Produce Contracts, Form Letters, Banquet Event Orders, Daily Reports, Group Resumes and Diagrams as merged from computer operating system DELPHI Generate complete and correct daily event schedules and reader boards Prepare and stay on top of weekly reports and distribution Build social and/or corporate room blocks in Delphi, and manage small group room blocks as needed Develop creative attractive menu presentations for potential clients Maintain knowledge of all hotel services and features and hours of operation Organize and keep filing system of past groups Assist the Director of Sales/ Director of Sales & Marketing & Director of Catering/Convention Services with correspondence, tasks, and projects as needed Keep Managers informed of client concerns that need to be addressed Provide support to service events in conjunction with the Catering Director/CS and Catering Manager. Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations Build solid relationship with your Colleagues Treat colleagues with respect and dignity Treat people with respect; Keep commitments; Inspire the trust of others; Work with integrity and ethically; Uphold organizational values. Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Requirements

Excellent reading, writing and oral proficiency in the English Language
Strong verbal communication skills
Excellent time management skills & ability to multi-task
Working knowledge of Microsoft Word, Publisher and Excel computer programs
Ability to be fully versed in all banquet space, facilities & capabilities of competitive set
Ability to learn computer programs for booking catering groups, checking availability, creating banquet event orders, printing rooming lists and group pickup reports
Ability to handle special projects in addition to daily tasks
Ability to keep all supplies up to date and ordered.
Ability to respond to walk in inquiries
Ability to learn and manage eLead projects and software as established by Sonesta Corporation
Ability to work independently and complete assigned tasks
Ability to assist guests in the absence of the manager
Prior experience in an office coordinator/assistant role or hotel experience

Nice To Haves

College degree a plus

Responsibilities

Professionally and efficiently handle multiple incoming phone calls and inquiries
Prioritize numerous projects and tasks on a daily basis
Input leads into DELPHI and maintain an active trace/follow-up system for all incoming inquiry calls
Produce Contracts, Form Letters, Banquet Event Orders, Daily Reports, Group Resumes and Diagrams as merged from computer operating system DELPHI
Generate complete and correct daily event schedules and reader boards
Prepare and stay on top of weekly reports and distribution
Build social and/or corporate room blocks in Delphi, and manage small group room blocks as needed
Develop creative attractive menu presentations for potential clients
Maintain knowledge of all hotel services and features and hours of operation
Organize and keep filing system of past groups
Assist the Director of Sales/ Director of Sales & Marketing & Director of Catering/Convention Services with correspondence, tasks, and projects as needed
Keep Managers informed of client concerns that need to be addressed
Provide support to service events in conjunction with the Catering Director/CS and Catering Manager
Deliver Passionate & Engaging Service to our Guests
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Treat people with respect; Keep commitments; Inspire the trust of others; Work with integrity and ethically; Uphold organizational values