Catering Sales Coordinator

Royal Sonesta New Orleans, LA • New Orleans, LA

9d

About The Position

The Catering Sales Coordinator is an administrative position working for the Catering / Convention Services Department, whose main focus is to support the Catering Managers in their efforts to provide quality service, and additionally to support the effort of the Director of Catering/Convention Services, Director of Sales, Director of Sales and Marketing, and other Departmental Managers and Coordinators as needed.

Requirements

• Excellent reading, writing and oral proficiency in the English Language
• Strong verbal communication skills
• Excellent time management skills & ability to multi-task
• Working knowledge of Microsoft Word, Publisher and Excel computer programs
• Ability to be fully versed in all banquet space, facilities & capabilities of competitive set
• Ability to learn computer programs for booking catering groups, checking availability, creating banquet event orders, printing rooming lists and group pickup reports
• Ability to handle special projects in addition to daily tasks
• Ability to keep all supplies up to date and ordered.
• Ability to respond to walk in inquiries
• Ability to learn and manage eLead projects and software as established by Sonesta Corporation
• Ability to work independently and complete assigned tasks
• Ability to assist guests in the absence of the manager
• Prior experience in an office coordinator/assistant role or hotel experience; college degree a plus

Responsibilities

• Professionally and efficiently handle multiple incoming phone calls and inquiries
• Prioritize numerous projects and tasks on a daily basis
• Input leads into DELPHI and maintain an active trace/follow-up system for all incoming inquiry calls
• Produce Contracts, Form Letters, Banquet Event Orders, Daily Reports, Group Resumes and Diagrams as merged from computer operating system DELPHI
• Generate complete and correct daily event schedules and reader boards
• Prepare and stay on top of weekly reports and distribution
• Build social and/or corporate room blocks in Delphi, and manage small group room blocks as needed
• Develop creative attractive menu presentations for potential clients
• Maintain knowledge of all hotel services and features and hours of operation
• Organize and keep filing system of past groups
• Assist the Director of Sales/ Director of Sales & Marketing & Director of Catering/Convention Services with correspondence, tasks, and projects as needed
• Keep Managers informed of client concerns that need to be addressed
• Provide support to service events in conjunction with the Catering Director/CS and Catering Manager.
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Treat people with respect; Keep commitments; Inspire the trust of others; Work with integrity and ethically; Uphold organizational values.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree