Summer 2027 Sales Analytics Internship

Southwest Airlines • Dallas, TX

18h • Onsite

About The Position

The Southwest Airlines’ Sales Analytics Intern will support the Southwest Business Analytics Team, focusing on driving revenue growth through data-driven insights. Interns will gain hands-on experience assisting Account Managers with data analysis, reporting, and business insights. This includes building dashboards, identifying trends and opportunities, and delivering recommendations to support business decisions. The role involves developing skills in data analysis, reporting, data quality management, CRM systems like Salesforce, and business storytelling, while collaborating with Account Managers and other teams on Southwest Business initiatives.

Requirements

• High School Diploma, GED or equivalent education required.
• Progress toward a degree, major, or minor in Business Analytics, Data Analytics, Finance, Economics, Management Information Systems, Information Systems, Statistics, Mathematics, Business Administration, Marketing, Professional Sales, or similar degree.
• Must be currently enrolled as a full-time student at the time of application and during the internship.
• Minimum 2.5 cumulative GPA at the time of application.
• Must be at least 18 years of age.
• Must have a valid U.S. Social Security Number to complete the full hiring process.
• Proficiency in Microsoft Office Suite, with strong Excel skills including PivotTables, VLOOKUPs, data analysis, and visualization.
• Strong analytical and problem-solving abilities with the capability to collect, clean, organize, and interpret data from multiple sources.
• Effective written and verbal communication skills, including the ability to create presentations and communicate insights to technical and non-technical audiences.
• Experience or familiarity with Salesforce and CRM systems, including updating records, managing data, and supporting reporting activities.
• Detail-oriented with a strong focus on data accuracy, integrity, and process improvement.
• Self-motivated and team-oriented, with the ability to manage multiple priorities, support Account Manager needs, and complete assignments in a fast-paced environment.

Nice To Haves

• Progress towards a 4-year undergraduate degree preferred.
• At least 3 semesters remaining at the time the internship ends is preferred.
• Experience with forecasting software and models.
• Programming knowledge in SQL, VBA, or other database management tools.
• Experience with data visualization tools (Tableau, Power BI).
• Exposure to data cleansing and transformation tools (e.g., Alteryx).
• Knowledge of data science project lifecycle and stakeholder engagement.
• Ability to evaluate data science, machine learning, AI, or optimization techniques for business problems.
• Basic understanding of financial concepts and principles.
• Project management experience.
• Experience with Salesforce or CRM tools.

Responsibilities

• Generate reports, dashboards, and presentations that highlight key performance indicators (KPIs), revenue drivers, and account performance metrics.
• Provide analytics and CRM support for sales teams, including reporting customer data analysis, and support for business initiatives inquiries.
• Gather, analyze, and interpret data from Salesforce, Southwest databases, and other sources to identify trends, opportunities, and actionable business insights.
• Research, validate, and maintain data integrity by reviewing internal and third-party data sources and ensuring information accuracy.
• Prepare, scrub, and format data for reporting and system compatibility while supporting ongoing data maintenance activities.
• Utilize Salesforce to update account information, manage data uploads, track activities, and support Account Manager requests.

Benefits

• Free, unlimited space available travel privileges for yourself (taxes and fees may apply on international travel).
• Stipends may be offered based on eligibility and program criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED