SALES AGENT - AUTO MARKETING (BAYAMON REGION) - FIRSTBANK PR
About The Position
At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations. Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you. Support all auto dealer processes and provide guidance on Conventional Auto Loans. Maintain strong relationships with assigned dealers and develops new partnerships, events and offers.
Requirements
- A Bachelor’s Degree in Business Administration is required for this job
- a minimum of one to two years of relevant experience.
- Knowledge of sales and marketing
- Excellent people skills
- Knowledge on computer software as Words, Power Point, Excel
- Accountable for adhering to the Bank’s BSA, AML and Office of Foreign Asset Control (OFCA) applicable policies. Employee must follow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and comply with any mandatory BSA, AML and OFAC training assigned.
Nice To Haves
- Good verbal and written communication skills in Spanish and English Preferred
Responsibilities
- Visits all dealers assigned on a daily basis, to provide service, orientation and support in order to reach the region monthly budget.
- Keeps a dealer penetration (Wip) of 60%, in all Floor Plan Dealers assigned. Captures a first dictation in Auto applications.
- Provides orients dealers for Conventional Auto loan, about special plan and offers.
- Works with dealers in the Registration Document process and discuss Aging Report of Licenses.
- Develops new dealer’s relations and maintains the existing. Prepares events and orients customers in our Auto Department services.
- Calls and orients the customer, referred through the One Stop Shop referral program (OSS), in all Bank Products and Auto Loans, refers customers to our Dealers Floor Plan, and once the loan disbursement is processed, registers the sales in the OSS electronic system.
- Conduct daily visits to dealers to provide service, orientation, and support to meet regional monthly targets
- Ensures minimum 60% dealer penetration (WIP) across assigned Floor Plan dealers. Capturesinitial intake information for auto loan applications (first dictation)
- Provide loan materials and educates dealers on special plans, promotions, and offers for conventional Auto loan
- Support dealers with registration document processes and reviews license aging reports
- Develop and coordinates sales events; promotes Auto Department products and services to customers
- Contact and advise customers referred through the One Stop Shop (OSS) program on bank products and auto loans
- Refer customers to Floor Plan dealers and ensures proper follow-up through loan disbursement
- Record completed sales and activities in the OSS electronic system
- Works with Flat Cancellations
- Helps Disbursement Area in return process.
- Follow-up to approval
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
