Sales Advocate FT - GA 483
About The Position
Talk4less Wireless, an authorized Cricket Wireless dealer, is seeking an ambitious, customer-focused Sales Advocate for its Decatur, Georgia location. The role sells no-contract wireless phones, service plans, and accessories in a fast-paced retail environment while providing outstanding service to retain existing customers and gain new ones. Successful candidates are motivated, competitive, honest, confident, and coachable, with a focus on customer service and retention. The position also involves store operations, keeping current with promotions and policies, maintaining the store, and participating in outside sales events or promotions.
Requirements
- High school diploma, GED, or equivalent experience.
- One year of retail sales or customer service experience.
- Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, point-of-sale systems, and cash handling.
- Willingness to work alongside peers and store leaders and to learn and share best practices.
Nice To Haves
- Wireless sales experience; experience with AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, or similar providers is preferred.
- Management experience is preferred for advancement into store management or ownership.
Responsibilities
- Greet customers promptly and provide friendly customer service while creating a positive work environment.
- Learn and stay informed about promotions, price changes, and policy updates.
- Complete administrative and operational tasks, including filing paperwork and communicating with management to resolve issues.
- Maintain store cleanliness, stock accessories, and keep displays current and compliant with corporate standards.
- Arrive on time, prepare the store to open, close the store properly, and secure sensitive items.
- Connect with customers authentically and provide resolutions to customer issues.
- Work alongside peers and store leaders, learning and sharing best practices.
- Balance customer experience with performance goals.
- Sell no-contract wireless phones, service plans, and accessories.
- Strive to retain existing customers and gain new customers through outstanding service.
- Participate in outside sales events or promotions.
- Work flexible hours, weekends, holidays, and at various locations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
