Sales - Sales Advisor - UK

New Look•Sherwood Park, AB

8d•Onsite

About The Position

As a dedicated member of our New Look family, you’ve already gained invaluable knowledge, lots of transferable skills and a unique understanding of our brand. If you’re looking to expand your skillset and further your professional career with us, apply today. Your next career move could be just a click away! As a Sales Advisor, you will work with your Management team to implement the ultimate Omnichannel shopping experience for our customers, ensuring they are given the highest level of service by living our Service Promise. You’ll be part of a team that has fun, supports each other and delivers results. You will do this by living and breathing our brand values in everything you do: Customer Obsessed, Play To Win, We Are One and It Starts With Me. You will inspire our customers to look good and express themselves with the latest fashion wherever and whenever they want. You will achieve this by being an ambassador for the brand and demonstrating our Customer Obsessed value.

Requirements

Confident with people and passionate about talking to customers.
Communicate well and deliver a great customer experience.
Understand the core customer in the local market.
Passionate about fashion and clothes, and stay up-to-date with the latest trends.
Embrace change and demonstrate resilience in a fast-paced retail environment.
Understand what it means to be part of a team and work together.
Demonstrate the values and behaviors that make a great team player.
Have a keen eye for detail in maintaining great store standards.
Ability to work collaboratively.
Proactive approach to self-development.
Determination to exceed store targets.
Understanding of Health and Safety procedures.
Understanding of areas to maximize sales, reduce loss, and control costs.
Compliance with Mandatory Training Modules.
Ability to challenge store management to influence change.
Ability to role model company values.
Ability to adhere to H&S and security procedures.
Ability to manage team, service levels, and stock in absence of management.
Ability to utilize data and reporting to shape performance.
Ability to execute window and mannequin styling.
Ability to support floor moves in line with trade activity.
Ability to stay updated with current trends, competitor features, and influencer promotions.

Nice To Haves

Previous experience in retail is desirable but not essential.
Experience as a Your Voice Representative.
Experience as a Key Holder.
Experience as a Department Specialist.
Experience as a Visual Merchandising Specialist.

Responsibilities

Inspire customers to look and feel good by delivering service techniques.
Create a fantastic customer experience by letting personality and individual style shine through.
Assist customers in finding products online if they cannot find them in-store, ensuring a seamless omnichannel experience.
Understand local customers to drive sales and connect with the community and charity partners.
Support in delivering great standards in-store and creating a visually exciting shopping experience.
Help create an inclusive environment that embraces everyone, valuing different people and opinions.
Take a proactive approach to self-development to realize and fulfill personal potential.
Work collaboratively to deliver the Retail Strategy.
Recognize individual contributions to performance and Key Performance Indicators (KPIs).
Stay updated on New Look offerings to genuinely recommend products and services, driving store performance and brand awareness.
Be aware of store targets and show determination to exceed them.
Ensure the store environment is safe by following all Health and Safety procedures.
Help protect profit by understanding areas to maximize sales, reduce loss, and control costs.
Fulfill responsibility to remain compliant with all Mandatory Training Modules.
Act as a Your Voice Representative to encourage team members to voice ideas and opinions.
Support communication and delivery of key engagement initiatives and messages.
Act as an ambassador for the store at quarterly Territory Your Voice meetings and potentially bi-annual divisional Your Voice meetings.
Challenge store management to influence change based on team feedback.
Role model company values and showcase a great example to customers and the team.
In exceptional circumstances, act as a Key Holder to support store opening and setup in the absence of management.
Access the store prior to trade to complete deliveries or other tasks before opening.
Ensure all Health & Safety and security procedures are adhered to as a Key Holder.
Be responsible for the team, service levels, and stock in the absence of management as a Key Holder.
Work with pride to deliver exceptional standards in a specific department and maintain operational excellence.
Utilize data and reporting to share and shape department performance.
Be the go-to expert for a department and confidently recommend products.
Support the delivery of brand VM and POS guidelines through great product handling and retail standards.
Execute window and mannequin styling to a high standard.
Support floor moves in line with trade activity (e.g., sale or promo launch).
Stay updated on current trends, competitor features, and influencer promotions.