Sales - Sales Advisor - UK

New Look•Reading, PA

5d•Onsite

About The Position

As a Sales Advisor, you will work with your Management team to implement the ultimate Omnichannel shopping experience for our customers, ensuring they are given the highest level of service by living our Service Promise. You’ll be part of a team that has fun, supports each other and delivers results. You will do this by living and breathing our brand values in everything you do: Customer Obsessed, Play To Win, We Are One and It Starts With Me. You will inspire our customers to look good and express themselves with the latest fashion wherever and whenever they want. You will achieve this by being an ambassador for the brand and demonstrating our Customer Obsessed value.

Requirements

Confident with people and passionate about talking to customers.
Good communication skills.
Ability to deliver a great customer experience showcasing personality.
Understanding of the core customer in the local market.
Passion for fashion and clothes, staying updated with the latest trends.
Embrace change and demonstrate resilience in a fast-paced retail environment.
Understand teamwork and work together, demonstrating values and behaviors of a great team player.
Keen eye for detail in maintaining great store standards.

Nice To Haves

Previous experience in retail is desirable but not essential.

Responsibilities

Inspire customers to look and feel good by delivering service techniques.
Create a fantastic customer experience and let personality and individual style shine through.
Assist customers in finding items online if they cannot find them in-store, making the process easy.
Understand local customers to drive sales and connect with the community and charity partners.
Support in delivering great standards in-store and creating a visually exciting shopping experience.
Help create an inclusive environment where everyone is valued, and encourage fun and open communication.
Take a proactive approach to self-development to realize and fulfill personal potential.
Work collaboratively to deliver the Retail Strategy.
Recognize individual contributions to performance and Objective Key Results (KPIs).
Stay updated on New Look offerings to genuinely recommend products and services, driving store performance and brand awareness.
Be aware of store targets and show determination to exceed them.
Ensure the store environment is safe by following Health and Safety procedures.
Protect profit by understanding areas for sales maximization, loss reduction, and cost control.
Fulfill responsibility to remain compliant with all Mandatory Training Modules.
Act as a Your Voice Representative to encourage team members to voice ideas and opinions.
Support communication and delivery of key engagement initiatives and messages.
Act as an ambassador for the store at quarterly Territory Your Voice meetings and potentially bi-annual divisional meetings.
Challenge store management to influence change based on team feedback.
Maintain close relationships with the team and role model company values.
As a Key Holder, support opening and setup of the store in management's absence (subject to training and approval).
Access the store prior to trade to complete deliveries or other tasks before opening.
Ensure H&S and security procedures are adhered to as a Key Holder.
Be responsible for the team, service levels, and stock in the absence of management.
Work with pride to deliver exceptional standards in a designated department and maintain operational excellence.
Utilize data and reporting to shape department performance.
Be the go-to expert for a department and confidently recommend products.
Support the delivery of brand VM and POS guidelines through product handling and retail standards.
Execute window and mannequin styling to a high standard.
Support floor moves in line with trade activity (e.g., sale or promo launch).
Stay updated on current trends, competitor features, and influencer promotions.