H&M Seasonal Sales Advisor - The Collection at Riverpark (Oxnard)

H&M•Oxnard, CA

1d•Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers, actively promote and sell products, and support customer loyalty and in-store sustainability initiatives. Sales Advisors also contribute to store sales goals and work collaboratively with colleagues to deliver a positive customer experience. The position includes completing the garment cycle, maintaining garment care and stock levels, operating fitting room and checkout areas, and helping keep the sales floor and back of house clean and organized. The Sales Advisor supports merchandise presentation and visual guidelines, uses in-store OMNI services and technology, and assists with store opening and closing while following applicable procedures, health and safety guidance, and legal requirements.

Requirements

Passion for fashion and H&M products.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
Enjoy working in a collaborative and dynamic environment.
Sales experience in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.

Responsibilities

Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
Engage customers in conversation and explain fashion trends, products, stories, and relevant product information.
Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial and operational actions to reach sales targets.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
Follow store procedures, routines, and legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain a clean and tidy sales floor, back of house, and stockrooms.
Support garment presentation and merchandise displays according to visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
Support store opening and closing.
Follow all applicable health and safety guidelines and legal requirements.