H&M Sales Advisor - Northshore Mall Boston MA

H&M•Peabody, MA

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to help customers find relevant information, promote and sell products, and support sales targets. You also contribute to garment care, replenishment, presentation, and maintaining a clean and tidy sales floor and back of house while working with the store team to deliver a strong customer experience. The role includes staying informed about fashion trends, products, competitors, and relevant influencers; sharing knowledge with customers and colleagues; following store procedures and legal requirements; and participating in relevant onboarding, training, and development. Retail operations include completing garment cycles, operating fitting rooms and checkout areas, replenishing stock, maintaining merchandise displays, supporting in-store OMNI and technology services, assisting with store opening and closing, and following health and safety guidelines. This is an hourly, non-exempt position. The posted compensation is $16.50 per hour. The posting describes comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave, paid time off, a community day, employee discounts, and participation in H&M's Incentive Program (HIP).

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and H&M products.
Ability and motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome, guide, and assist customers in the store and through the OMNI experience where available.
Engage customers in conversation and provide excellent customer service and relevant product and fashion information.
Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions.
Support commercial and operational actions intended to reach sales targets with the store management team.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Share service, fashion, and store operations knowledge and skills with colleagues.
Follow store procedures, routines, and applicable legal requirements; give and receive feedback and participate in relevant onboarding, training, and courses.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Help maintain a clean and tidy sales floor, back of house, and stockrooms.
Support garment presentation and maintain merchandise displays in accordance with visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
Support store opening and closing.
Follow applicable health and safety guidelines and legal requirements.