H&M Visual Keyholder - Northshore Mall Boston MA

H&M•Peabody, MA

2d•Onsite

About The Position

The Visual Keyholder works at the center of a fast-paced fashion business to create an environment that inspires customers to explore their personal style. The role supports and guides the store team in delivering an inspiring customer experience, actively drives sales, and implements H&M’s Visual Identity. The Visual Keyholder meets customer and colleague expectations while following H&M procedures and standards, and reports to the Store Visual Manager (depending on store volume). The role combines visual merchandising and commercial routines with direct and indirect customer service. It includes presenting garments on the sales floor and in windows, planning and executing floor moves, maintaining customer flow, and launching campaigns according to H&M standards. The Visual Keyholder also trains and coaches colleagues, supports store operations and security, and may take overall store responsibility in the absence of the Store Manager or Department Manager when opening or closing the store.

Requirements

Inclusive, positive, creative, and willing to learn on the job.
Passion for customer service and helping people find their style.
Ability to multitask and work in a fast-paced environment with attention to detail.
Ability to lift more than 20 pounds.
Ability to stand for long periods, bend, stretch, perform repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos for short distances.
Ability to climb a ladder and use a step stool.
Ability to work with hand- and power-operated tools, including an iron and steamer, and lift items to execute display setups.
Ability to work a flexible schedule, including nights and weekends.

Nice To Haves

One to two or more years of transferable experience is welcome.
Previous keyholder responsibilities are preferred.
May be required to travel to support other stores.

Responsibilities

Set garment presentation on the sales floor and in windows according to the Commercial Handbook.
Work with the Department Manager to identify commercial opportunities and execute floor moves in line with H&M brand guidelines.
Keep up to date with fashion trends and share seasonal trends, campaign information, and brand standards with the store team.
Meet direct-service expectations and support an excellent customer experience.
Implement the H&M Visual Identity, maintain well-styled mannequins, and create a clear visual connection from windows to the A-area with wearable buying suggestions.
Maintain high-quality garment presentation and clear customer flow through fixture placement and navigation.
Launch and maintain sales campaigns and activities on time and according to H&M standards.
Follow up on store KPIs with the Department Manager and initiate actions to meet store goals and budgets.
Adapt store planning to store needs and the Commercial plan budget.
Complete and act on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities.
Complete sample picking and execute floor moves that create clear stories and wearable buying suggestions.
Complete sales-floor and window morning routines before the store opens.
Maintain the quantity and condition of visual props and marketing materials with a sustainability mindset; keep the visual room organized and safe.
Keep visual materials current, share seasonal changes with the team, and paint and maintain windows as needed.
Coach and develop the store team to improve customer and working experiences.
Provide regular visual training, evaluate and develop colleagues’ visual and commercial skills, and give feedback while executing floor moves.
Identify potential Visual Merchandisers for succession.
Ensure window and sales-floor communications comply with local legislation and that legal requirements and H&M policies are fulfilled.
Perform store routines, including opening and closing, according to company practices and procedures.
Use timekeeping and scheduling systems, including approving timesheets.
May take overall store responsibility in the absence of the Store Manager or Department Manager when opening or closing the store.
Promote employee and customer safety; resolve health, safety, legal, and security issues; address loss-prevention and safety issues and escalate employee issues to management.

Benefits

Staff discount card for H&M Group brands, usable in stores and online; the posting also specifies a 25% staff discount.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Development opportunities.