H&M Sales Advisor - Dartmouth Mall Dartmouth, MA

H&M • Dartmouth, MA

1d • Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experience, actively selling products, and offering relevant fashion and product information. You support garment care and replenishment, merchandise presentation, and a clean and tidy sales floor and back of house while working with the store team to deliver a strong customer experience.

The role includes keeping current with fashion trends and products, sharing knowledge with customers and colleagues, following store procedures and legal requirements, participating in relevant onboarding and training, and supporting retail operations such as fitting rooms, checkout, in-store services and technology, and opening and closing the store. The position is hourly and non-exempt, with compensation listed at $16.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Ability and motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing excellent service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; exchange feedback and participate in relevant onboarding, training, and development opportunities.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Complete garment-cycle tasks, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount on H&M, & Other Stories, and COS; the staff discount card also covers H&M Beauty and Move, Weekday, Monki, H&M HOME, ARKET, and Afound
• H&M Incentive Program (HIP)
• Access to Colleague Resource Groups and networking opportunities
• Development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed