Sales Advisor IV - Seattle University Village Showroom

Rivian • Seattle, WA

1d

About The Position

As a Sales Advisor, you are an integral member of Rivian’s field Sales organization, building relationships with prospective customers and growing the Rivian community and brand. You own the customer relationship from qualifying leads in stores and at events through closing sales, making each touchpoint of the purchase experience personalized. The role calls for enthusiasm for Rivian’s brand and mission, a drive to succeed in a competitive sales culture, and the ability to educate and inspire customers through in-person interactions, demo drives, phone, text, and email. You are self-driven and results-oriented, with a focus on memorable customer experiences that support brand loyalty, customer satisfaction, and sales conversion.

The position also includes keyholder responsibilities, opening and closing the location, supporting and motivating teammates, resolving customer escalations, communicating business trends to leadership, and coaching for exceptional service. The role supports retail activations and experiential events and may involve travel for events and new market launches.

Requirements

• Proven track record in a high-velocity sales cycle, from prospecting through closing, in a commission-based environment.
• Experience succeeding in a fast-paced, dynamic startup environment with ongoing iteration and change.
• Strong written and verbal communication and collaboration skills.
• Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
• Ability and willingness to travel as needed for events, new market launches, and other support.
• Working knowledge of Microsoft Word, Excel, PowerPoint, and Teams, with the ability to learn new tools quickly.
• Comfort operating large, high-performance vehicles and conducting customer demo drives.
• Ability to work effectively both independently and as part of a team.
• Maintain a positive, upbeat, can-do attitude.
• Valid driver’s license in the state or province of residence where the employee will drive or operate a vehicle, or in the state from which the employee commutes daily.
• No drug- or alcohol-related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; and no driving-related license suspension or revocation within a 3–5 year period. Continuous Motor Vehicle Record monitoring applies.
• Ability to obtain and maintain local sales licenses if applicable.

Nice To Haves

• Preferred 6+ years of sales, retail, customer service, or hospitality experience at a top-tier premium brand; direct-to-consumer, automotive, and/or EV experience is a plus.
• Experience using CRM systems; Salesforce is preferred.

Responsibilities

• Consistently achieve or exceed monthly and quarterly sales targets and key performance indicators, including demo drive volume, pipeline management, sales conversion, trade-in and financial solution take rates, customer satisfaction, and NPS.
• Deliver an authentic, engaging, educational, and best-in-class customer experience aligned with Rivian’s values and culture.
• Engage and qualify customers, identify their needs, and create personalized experiences that drive conversion and satisfaction.
• Maintain and share in-depth knowledge of Rivian products, services, features, benefits, and community stories to guide customer decision-making.
• Build and manage a healthy sales pipeline through positive, long-term customer relationships and responsive service.
• Support customers through order confirmation and subsequent sales stages to drive conversion, satisfaction, repeat business, and referrals.
• Host and support retail activations and experiential events to generate demand and connect with the Rivian community.
• Gather and study customer feedback to identify and address pain points and opportunities for improvement.
• Stay current on automotive and EV competitors and trends, build value in Rivian products, and overcome purchase objections.
• Share sales strategies, best practices, and feedback with teammates to foster a learning-oriented and collaborative culture.
• Perform keyholder opening and closing duties, follow policies and procedures, complete operational checklists, lead team huddles, and write daily business recaps.
• Support and motivate team members by providing clear direction and feedback.
• Resolve customer escalations promptly and route outstanding issues to the appropriate teams.
• Communicate business trends and data to leadership and recommend areas of opportunity.
• Monitor customer sentiment and service quality, and coach for exceptional performance.
• Take on additional projects, duties, and assignments as required or requested by sales leadership.

Benefits

• Paid vacation
• Paid sick leave
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees
• Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements
• Opportunity to participate in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements
• Uncapped commission payments according to the plan’s terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed