Sales Advisor IV - Louisville Service Center

Rivian • Louisville, CO

3d

About The Position

As a Sales Advisor IV, you will be an integral member of Rivian’s field sales organization, building relationships with prospective customers and expanding the Rivian community. You will manage the customer relationship from lead qualification to close, creating a personalized purchase experience through in-person interactions, demo drives, phone, text, and email. The role calls for passion for the Rivian brand and a desire to foster a competitive sales culture.

Success requires a customer-first approach and the ability to thrive in ambiguous and unexpected environments with a flexible, solution-oriented mindset. The ideal candidate is self-motivated and results-driven, committed to creating memorable experiences that build brand loyalty, customer satisfaction, and conversion. The position also includes supporting location operations and teammates, hosting customer events, and contributing to continuous improvement.

Requirements

• At least 21 years of age.
• High school diploma, GED, or other recognized high school equivalency credential.
• Proven track record in a high-velocity, commission-based sales cycle, from prospecting through closing.
• Experience succeeding in a fast-paced, dynamic startup environment with continuous iteration and change.
• Experience using CRM systems.
• Strong written and verbal communication and collaboration skills.
• Ability to work a flexible schedule supporting customers on nights, weekends, and/or holidays.
• Ability and willingness to travel as needed for events, new market launches, and other support.
• Working knowledge of Microsoft programs (Word, Excel, PowerPoint, Teams) or Google Workspace, and ability to learn new tools quickly.
• Comfort operating large, high-performance vehicles and conducting customer demo drives.
• Ability to work effectively both independently and as part of a team.
• Valid driver’s license in the state or province of residence, or the state where commuting daily to and from work. Applicants must meet the stated driving-record requirements: no drug- or alcohol-related driving incidents in the last three years, no more than one serious moving violation in the last three years, and no driving-related license suspension or revocation within a three-to-five-year period. Continuous motor vehicle record monitoring applies.
• Ability to obtain and maintain local sales licenses where applicable.
• Willingness to work in a full-service retail location or service center, outdoors, and operate vehicles in unpredictable weather conditions.
• Ability to perform physical tasks that may include sitting for two or more hours at a time; standing for up to eight or more hours a day; walking, bending, kneeling, lying down, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 pounds.
• Frequent use of hands for grasping and using tools, entering data, writing communications, and calling customers or internal partners.
• Strong understanding of written and spoken English, and ability to read and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.
• Energetic, enthusiastic, and engaging customer interaction style.
• Ability to understand and articulate concepts in technology and automotive fields.
• Resilience and ability to overcome objections through active listening and critical thinking.
• Ability to multitask while maintaining high-quality work.
• Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
• Commitment to elevating the customer experience and consistently delighting and engaging the Rivian community.

Nice To Haves

• Four or more years of experience in sales, retail, hospitality, or similar fields.
• Experience with top-tier or premium brands, direct-to-consumer models, commission-based environments, and/or automotive sales.
• Salesforce CRM experience.
• Additional language skills.

Responsibilities

• Achieve or exceed monthly and quarterly sales targets and key performance indicators, including demo drive volume, pipeline management, sales conversion, trade-in and financial-solution take rates, customer satisfaction, and NPS.
• Ensure the customer experience at assigned locations is best-in-class, authentic, engaging, educational, and aligned with Rivian’s values and culture.
• Engage and qualify customers, identify their needs, and create personalized experiences that drive conversion and satisfaction.
• Maintain and share in-depth knowledge of Rivian products, services, features, benefits, and community stories to guide customer decisions.
• Build and manage a healthy sales pipeline through positive, long-term customer relationships and responsive service.
• Support customers through order confirmation and follow up across the sales process to improve conversion, satisfaction, repeat business, and referrals.
• Host and support retail activations and experiential events to generate demand and connect with the Rivian community.
• Gather and study customer feedback to identify pain points and opportunities for improvement.
• Stay current on automotive and EV competitors and trends, building product value and addressing purchase objections.
• Share successful strategies, best practices, and feedback with teammates to foster learning and collaboration.
• Perform keyholder opening and closing duties, follow policies and procedures, complete operational checklists, lead team huddles, and write daily business recaps.
• Support and motivate team members by providing clear direction and feedback.
• Resolve customer escalations promptly and route outstanding issues to appropriate teams.
• Communicate business trends and data to leadership, with recommendations for areas of opportunity.
• Monitor customer sentiment and service quality and coach for exceptional performance.
• Take on additional projects, duties, and assignments as required or requested by sales leadership.

Benefits

• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
• Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements.
• Opportunity to participate in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements.
• Full-time employee benefits coverage is effective on the first day of employment; part-time employee coverage is effective on the first of the month following 90 days of employment.
• Eligible benefits are available to employees, their spouse or domestic partner, and children up to age 26.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED