Sales Advisor IV - Salt Lake City Service Center

Rivian • Salt Lake City, UT

5d

About The Position

Rivian is building a pipeline of qualified candidates for future Sales Advisor openings; candidates will be contacted if a matching position becomes available. As a member of the field Sales organization, the Sales Advisor builds relationships with prospective customers and grows the Rivian community and brand. The role owns the customer relationship from qualifying leads in stores and at events through closing sales, delivering a personalized purchase experience across in-person interactions, demo drives, phone, text, and email. The position calls for a self-driven, results-oriented person who is passionate about Rivian’s brand and mission and committed to memorable customer experiences, customer loyalty, satisfaction, and sales conversion.

Requirements

• Preferred 6 or more years of sales, retail, customer service, or hospitality experience at a top-tier premium brand; direct-to-consumer, automotive, or EV experience is a plus.
• Proven success in a high-velocity sales cycle from prospecting to closing in a commission-based environment.
• Experience succeeding in a fast-paced, dynamic startup environment with continuous iteration and change.
• Strong written and verbal communication and collaboration skills.
• Ability to work a flexible schedule, including nights, weekends, and/or holidays, to support customers.
• Ability and willingness to travel as needed for events, new market launches, and other support.
• Working knowledge of Microsoft Word, Excel, PowerPoint, and Teams, with the ability to learn new tools quickly.
• Comfort operating large, high-performance vehicles and conducting customer demo drives.
• Ability to work effectively both independently and as part of a team.
• Maintain a positive, upbeat, can-do attitude.
• Valid driver’s license in the state or province of residence where the employee will operate a vehicle, or in the state where the employee commutes daily to or from.
• No drug- or alcohol-related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; and no driving-related license suspension or revocation within a 3-to-5-year period. Subject to continuous Motor Vehicle Record monitoring.
• Ability to obtain and maintain local sales licenses where applicable.

Nice To Haves

• Salesforce CRM experience.
• Direct-to-consumer, automotive, or electric vehicle experience.

Responsibilities

• Achieve or exceed monthly and quarterly sales targets and key performance indicators, including demo drive volume, pipeline management, sales conversion, trade-in and financial-solution take rates, customer satisfaction, and NPS.
• Deliver an authentic, engaging, educational customer experience aligned with Rivian’s values and culture.
• Engage and qualify customers, identify their needs, and create personalized experiences that support conversion and customer satisfaction.
• Maintain and share in-depth knowledge of Rivian products, services, features, benefits, and community stories to guide customer decisions.
• Build and manage a healthy sales pipeline by establishing positive, long-term customer relationships through responsive service.
• Support customers through order confirmation and follow up at stages of the sales process to improve conversion, satisfaction, repeat business, and referrals.
• Host and support retail activations and experiential events to generate demand and connect with the Rivian community.
• Seek and study customer feedback to identify pain points and opportunities for continuous improvement.
• Monitor automotive and EV competitors and trends, build product value, and address purchase objections.
• Share sales strategies, best practices, and feedback with teammates to foster a learning-oriented, collaborative culture.
• Perform keyholder opening and closing duties, follow policies and procedures, complete operational checklists, lead team huddles, and write daily business recaps.
• Support and motivate team members by providing direction and feedback.
• Resolve customer escalations promptly and escalate outstanding issues to appropriate teams.
• Communicate business trends and data to leadership and recommend areas of opportunity.
• Monitor customer sentiment and service quality, and coach for exceptional performance.
• Take on additional projects, duties, and assignments as required or requested by sales leadership.

Benefits

• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
• Potential participation in Rivian’s 401(k) Plan, subject to eligibility requirements.
• Potential participation in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements.
• Uncapped commission payments according to the plan’s terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed