Sales Advisor IV - South San Francisco Service Center

Rivian•South San Francisco, CA

5d•Onsite

About The Position

As a Sales Advisor IV, you will be an integral member of Rivian’s field sales organization, building relationships with prospective customers and expanding the Rivian community. You will manage the customer relationship from lead qualification to close, providing a personalized purchase experience and educating customers through in-person interactions, demo drives, phone, text, and email. The role calls for a passion for the Rivian brand, a customer-first approach, and the ability to thrive in ambiguous and fast-changing environments with a flexible, solution-oriented mindset. Success means creating memorable experiences that encourage brand loyalty, customer satisfaction, and sales conversion. The role is based at Rivian’s South San Francisco Service Center. The location is open Monday through Saturday, 8:00 a.m. to 5:00 p.m.; the schedule is 40 hours per week, five days per week, with eight-hour shifts. The position includes keyholder opening and closing duties, supporting and guiding teammates, and contributing to sales performance and a high-quality customer experience.

Requirements

At least 21 years of age.
High school diploma, GED, or other recognized high school equivalency credential.
A proven track record in a high-velocity, commission-based sales cycle, from prospecting through closing.
Experience succeeding in a fast-paced, dynamic startup environment with ongoing iteration and change.
Experience using CRM systems; Salesforce is preferred.
Strong written and verbal communication and collaboration skills.
Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
Ability and willingness to travel as needed for events, new market launches, and other support.
Working knowledge of Microsoft programs (Word, Excel, PowerPoint, and Teams) or Google Workspace, with ability to learn new tools quickly.
Comfort operating large, high-performance vehicles and conducting customer demo drives.
Ability to work effectively both independently and as part of a team.
Valid driver’s license in the state or province of residence where the employee will drive or in the state from which they commute daily. Driving record requirements include no drug- or alcohol-related driving incidents in the last three years, no more than one serious moving violation in the last three years, and no driving-related license suspension or revocation within a three-to-five-year period. Continuous motor vehicle record monitoring applies.
Ability to obtain and maintain local sales licenses where applicable.
Willingness to work in a full-service retail location or service center, outdoors, and with vehicles in unpredictable weather.
Ability to perform physical tasks that may include sitting for two or more hours at a time; standing for eight or more hours a day; walking, bending, kneeling, lying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 pounds.
Frequent use of hands for grasping and using tools, entering data, writing communications, and calling customers or internal partners.
Strong understanding of written and spoken English.
Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.
Energetic, enthusiastic, and engaging customer-interaction style.
Ability to understand and articulate concepts in technology and automotive fields.
Resilience and ability to address objections using active listening and critical thinking.
Ability to multitask while maintaining high-quality work.
Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
Commitment to elevating the customer experience and going above and beyond to delight and engage the community.

Nice To Haves

Four or more years of experience in sales, retail, hospitality, or similar fields.
Experience with top-tier or premium brands, direct-to-consumer models, commission-based environments, or automotive sales.
Additional language skills.

Responsibilities

Consistently achieve or exceed monthly and quarterly sales targets and key performance indicators, including demo drive volume, pipeline management, sales conversion, trade-in and financial-solution take rates, customer satisfaction, and NPS.
Ensure the customer experience at assigned locations is best-in-class, authentic, engaging, educational, and aligned with Rivian’s values and culture.
Engage and qualify customers, identify their needs, and create personalized experiences that drive conversion and customer satisfaction.
Maintain and share in-depth knowledge of Rivian products, services, features, benefits, and community stories to guide customer decisions.
Build and manage a healthy sales pipeline through positive, long-term customer relationships and responsive service.
Support customers through order confirmation and follow up throughout the sales process to improve conversion, satisfaction, repeat business, and referrals.
Host and support retail activations and experiential events to generate demand and connect with the Rivian community.
Solicit and study customer feedback to identify pain points and opportunities for improvement.
Stay current on automotive and EV competitors and trends, and use that knowledge to build product value and address purchase objections.
Share success strategies, best practices, and feedback with teammates to foster a culture of learning and collaboration.
Perform keyholder opening and closing duties, follow policies and procedures, complete operational checklists, lead team huddles, and write daily business recaps.
Support and motivate fellow team members by providing clear direction and feedback.
Resolve customer escalations promptly and route outstanding issues to appropriate teams.
Communicate business trends and data to leadership, including recommendations on opportunities.
Monitor customer sentiment and service quality, and coach for exceptional performance.
Take on additional projects, duties, and assignments as required or requested by sales leadership.

Benefits

Paid vacation
Paid sick leave
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements
Opportunity to participate in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements
Uncapped commission payments according to the plan’s terms and conditions