Sales Administrator

MAHLE•Fletcher, NC

6d•Onsite

About The Position

MAHLE powertrain products are used around the globe in two-wheeler vehicles, passenger cars, commercial vehicles, and large engines. Development and production of high-quality engine systems and components for motorsports, supercar and high-performance vehicles as well as large and small engine components for leading engine manufacturers are also integral part of this business unit. Electronics and mechatronics components are playing a crucial role in enhancing powertrain efficiency and the transition towards e-mobility. With its electric drives, power electronics, control units, actuators and auxiliaries, MAHLE provides a broad offering of innovative solutions for electrification. As our Sales Administrator, you will serve as the primary product expert and sales representative for phone support of MAHLE Motorsport PowerPak product and Custom sales. You will support all customer related sales and logistic issues, as well as providing manufacture representative and warehouse distributor collaboration.

Requirements

Experience in sales support, technical sales, customer service, or a similar commercial/technical role.
Strong customer focus, with the ability to professionally support customer needs via phone and direct communication.
Basic automotive or mechanical knowledge.
Proficiency in Microsoft Office, specifically Word and Excel, for data entry, reporting, and sales administration tasks.
Ability to manage order processing and follow‑up, including stock checks, order tracking, and basic sales documentation.

Responsibilities

Provide technical and sales support to customers via phone and during periodic customer visits.
Enter, process, and track sales orders, production requests, returns, and credits using SAP.
Perform data entry related to pricing, purchase orders (POs), order status, and customer records.
Conduct stock checks, order tracking, and logistics follow ups to ensure accurate and timely deliveries.
Monitor customer inventories, forecast component needs, and coordinate replenishment.
Resolve customer issues related to order discrepancies, returns, credits, and accounts receivable (AR).
Maintain a high level of technical accuracy and customer satisfaction while supporting random and high volume customer requests.