Sales Administrator

Mac Papers and Packaging, • Miami, FL

10d • Onsite

About The Position

The Sales Administrator plays a critical role in supporting the sales organization by partnering closely with Account Managers to drive customer satisfaction, operational excellence, and revenue growth within key accounts. This position serves as the primary coordinator for sales administration activities, ensuring accurate order processing, timely quote generation, CRM data integrity, issue resolution, accounts receivable follow-up, and strategic account planning support. Duties may vary dependent upon management.

Requirements

• High school diploma or GED required.
• 2–5 years of experience in sales administration, customer service, account support, or a related role.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication abilities.
• Proven ability to manage multiple priorities and meet deadlines.
• Strong customer service and relationship-building skills.
• Analytical mindset with the ability to interpret sales and account data.
• Effective problem-solving and conflict-resolution capabilities.
• Ability to work independently while collaborating across departments.
• Proficiency in CRM platforms.
• Strong Microsoft Office skills, particularly Excel, Word, and PowerPoint.
• Must be able to read and communicate in English, for safe and effective performance of the job and business operations.
• Must be able to work alone, and with a team.
• Must be able to pass a drug screen and criminal background check.

Nice To Haves

• Bachelor’s degree in Business, Sales, Marketing, or related field preferred.
• Experience supporting business-to-business (B2B) sales organizations preferred.
• Experience with ERP or order management systems preferred.

Responsibilities

• Partner directly with Account Managers to maximize growth opportunities within assigned key accounts.
• Provide day-to-day administrative support to the sales team to improve efficiency and customer responsiveness.
• Assist in developing and executing account plans that support customer retention, expansion, and long-term growth objectives.
• Prepare sales reports, customer analyses, and account performance metrics as needed.
• Accurately enter and process customer orders in a timely manner.
• Monitor order status and coordinate with internal teams to ensure successful fulfillment and delivery.
• Manage order revisions, customer requests, and documentation requirements.
• Maintain complete and accurate records of all customer transactions.
• Generate customer quotations based on established pricing guidelines and sales strategies.
• Ensure quotes are accurate, competitive, and delivered within required timelines.
• Work with Account Managers to manage quote revisions and customer follow-up activities.
• Track quote activity and conversion rates.
• Enter system auto-pricing as needed based on company pricing strategies.
• Maintain accurate and up-to-date customer information within the CRM system.
• Ensure all customer interactions, opportunities, activities, and account details are properly documented.
• Support pipeline management and sales forecasting activities.
• Generate CRM reports and dashboards to support sales decision-making.
• Serve as a key point of contact for resolving customer inquiries, order issues, and service concerns.
• Coordinate with internal departments including Operations, Customer Service, Finance, and Supply Chain to drive issue resolution.
• Communicate proactively with customers and Account Managers regarding status updates and solutions.
• Escalate critical issues appropriately while ensuring timely follow-through.
• Partner with customers and internal finance teams to monitor outstanding balances.
• Assist with collections efforts and follow-up on overdue invoices.
• Investigate and resolve billing discrepancies and payment-related issues.
• Support efforts to improve cash flow and maintain healthy account standing.
• Collaborate with Account Managers to prepare account reviews, business reviews, and growth plans.
• Analyze customer purchasing trends, opportunities, and account performance.
• Support strategic initiatives designed to increase customer engagement and revenue.
• Assist in identifying cross-selling and upselling opportunities within existing accounts.
• Accompany Account Manager(s) to current/potential customer meetings as required.
• Assist with quarterly business reviews as necessary.
• Other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED