FCS Sales Administrator

Stäubli•Duncan, SC

12h•Hybrid

About The Position

The job of the Stäubli FCS Sales Administrator is to interact with internal and external customers. This role involves generating quotations for services and parts, managing the customer portal, and processing customer orders with accuracy and timeliness. The administrator will also be responsible for inventory management, customer setup in ERP, invoicing, and proactive communication to ensure customer expectations are met. Daily reporting, order monitoring, and collaboration with internal departments are key aspects of this position. Additionally, the role includes assisting accounting with past due accounts, creating non-conformance reports, participating in training, and adhering to safety, quality, and environmental standards.

Requirements

Associate degree in business administration or equivalent work experience required (Customer Service/Inside Sales background preferred)
Proficient with ERP SAP system
Proficient in Microsoft Office and Microsoft Excel
Experienced with Customer relationship Management software (CRM)
Quality and customer service driven to consistently satisfy internal and external customers
Organized and detail oriented
Self-motivated, proactive, and resourceful
Positive, professional attitude
Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers and customers
Reacts quickly and adapts to changes in priorities, circumstances, and direction
Self-starter and work under limited supervision in a fast-paced team environment
Must be able to use critical thinking and problem solving to resolve customer issues
Exceptional written and verbal communication skills

Responsibilities

Work directly with the customers and the sales engineers to generate quotation for services and parts.
Customers portal management
Receiving and processing customer orders, ensuring accuracy and timeliness
Inventory management, checking stock levels prior to order entry to ensure available inventory is prioritized, optimizing stock usage.
Interact with customer to provide or gather administrative information to set up customer in ERP or set up Stäubli as a vendor
Process and send invoice to customers for services and parts
Communicate frequently with customer to ensure that all expectations are met, proactively resolving any issues or delays, updating customers as needed
Daily reporting and order monitoring to ensure all orders are delivered according to the scheduled timeline
Contribute to team effort by accomplishing related results as needed
Work with internal departments to meet customer’s needs.
Assist accounting with past due invoices/accounts resolution
Creation of non-conformance reports
Participate in training sessions and update order entry processes as needed.
Adheres to all safety, quality and environmental standards