Sales Administrator

Courtyard Boston Downtown/North Station•Boston, MA

1d•Onsite

About The Position

The Courtyard Boston Downtown North Station, managed by Fontainebleau Development, is seeking a motivated professional for a Sales Administrator role. This property features a modern design with 14-stories, 220 rooms, 2500 sq. ft. of meeting space, and "The Bistro" restaurant. Located conveniently near Boston’s North Station and major highways, this position offers an ideal first step for an individual looking to gain sales experience and be exposed to a fast-paced hotel operation within a lively, energetic sales office.

Requirements

High school diploma required or equivalent combination of education and experience
At least 1 year of progressive experience in a hotel or related field
Flexible and long hours sometimes required
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Familiar with common computer software programs; ability to learn new computer software programs (Microsoft systems)
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to cross-train in other hotel related areas
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by management
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to communicate, verbally and in writing, effectively with guests and co-workers; respond to guest requests, with high level of patience, diplomacy and tact
Strong organizational skills with attention to detail

Nice To Haves

Bachelor’s degree in hospitality or related field strongly preferred
Previous experience with Fosse and Delphi preferred

Responsibilities

Assists the Sales Team with day of coordination, and execution for groups, meetings and events
Liaison between group contact and operations team as needed
Assists Sales Management in all administrative aspects such as maintaining office supply inventory, folder management, banquet signage, etc.
Reports all actuals and confirm status of groups after check-out
Oversees and manages individual requests for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction
Manages the hotel amenity program. Maintains amenity inventory and assists management Team with amenity requests
Completes and distributes accurate Weekly Reports and Event Calendar
Assists with preparation and execution of hotel site inspections including the preparation of sales kits
Assists Banquet team with the execution of on-site events both during and outside of standard workday
Executes and Distributes both Banquet Event Orders and Group Resumes as needed and/or as assigned by Sales Management
Maintains accurate understanding of hotel offerings in order to promptly respond to requests for information on hotel facilities and menus
Politely and professionally converses with clients. Respond to inquiries with accurate information and record in all relevant files
Completes qualifying information sheets and distribute to sales manager
Answers incoming sales calls, forwarding calls to appropriate person and assisting caller in resolving questions, using courteous and appropriate communication skills at all times
Maintains filing system in accordance with department standards
Possesses a creative aptitude and strong organizational skills
The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description