Sales Administrator

SCHAEFER SYSTEM INTERNATIONAL INC• US,

About The Position

SSI SCHAEFER is a leading material handling company that’s been in business since 1937. We’re a privately held international company with lots of diversity. We build small to large-scale projects that provide storage and distribution for manufacturers and retailers alike. This involves energy-efficient robotics, warehouse management software, data analytics, engineering, mechatronics, project management, and software development. We have a full support team of great people in our customer service, human resources, sales, marketing, accounting, and our very own warehouse teams. We're a team here at SSI SCHAEFER, and we know that it takes all of us to get the job done. We’ve won Best Places to Work™ several years in a row and offer competitive benefits like 401K/matching, a great PTO package, and because we want our family team to be healthy, we provide generous medical benefits. We also want you to be successful here. We put our employees and customers first, and we’ve got a great DNA culture here at SSI SCHAEFER—it’s that simple. We’re also proud to be an equal-opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Build relationships. Grow service business. Help customers get more from their automation investment. We are seeking a detail oriented and customer focused Sales Administrator to support account management activities and help maintain strong client relationships. This role will assist with commercial proposals, contract administration, reporting, customer communications, and project support while ensuring a high level of customer satisfaction. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive approach to supporting both internal teams and external customers.

Requirements

Bachelor's degree in Business Administration, Engineering, Logistics, related field or equivalent education/professional experience.
Strong administrative and organizational skills.
Ability to work effectively within multicultural and multidisciplinary teams.
Excellent written and verbal communication skills.
Strong attention to detail and ability to manage multiple priorities.
Customer-focused mindset with strong relationship-building abilities.
Proficiency with Microsoft Office Suite, including Excel and PowerPoint.

Nice To Haves

Experience in after-sales support, customer service, contract management, or account management.
Experience within technical, industrial, logistics, material handling, manufacturing, or engineering environments.
Knowledge of service management processes, technical support, and warranty administration.
Experience using CRM systems and customer service/ticketing platforms.
Negotiation skills and experience supporting service sales activities.
Understanding of contract lifecycle management and customer account support.

Responsibilities

Assist in the preparation, coordination, and presentation of commercial proposals and service offerings.
Support Account Managers with contract drafting, review, and administrative processes.
Prepare recurring reports, business analyses, and leadership presentations to track performance and customer metrics.
Coordinate contract renewal activities and maintain accurate contract documentation.
Engage with customers to identify service needs, project opportunities, and business requirements.
Track submitted proposals and provide timely follow-up with customers and internal stakeholders.
Maintain accurate customer records and documentation within company systems.
Collaborate with cross-functional and multicultural teams to ensure excellent customer service and project execution.