Sales Administrative Support

Gerten Greenhouses and Garden Center, Inc•Maple Plain, MN

13d•Onsite

About The Position

Spikes and Houles Feed Stores is seeking a detail-oriented and customer-focused Sales Administrative Support Specialist to support operations across our five feed store locations. This role is essential in ensuring smooth order processing, strong customer communication, and consistent support for sales, marketing, and events. The ideal candidate is highly organized, responsive, and comfortable managing multiple priorities while delivering excellent customer service in both in-store and online environments.

Requirements

High school diploma or equivalent required
2+ years of experience in sales support, administrative support, retail, or customer service
Strong organizational and multitasking skills, with the ability to support multiple locations
Excellent written and verbal communication skills
Proficiency in Microsoft Office (Excel, Word, Outlook)

Nice To Haves

associate degree or coursework in business, marketing, or related field preferred
Experience with POS and order management systems preferred
Experience with e-commerce platforms is a plus
Familiarity with agricultural, feed, or retail environments preferred
Experience supporting marketing campaigns or events is a plus

Responsibilities

Process and support customer orders (in-store and online), including order entry, tracking, invoicing, and follow-up
Serve as a primary point of contact for customer inquiries regarding orders, products, pricing, and promotions
Coordinate with store teams, warehouse staff, and logistics partners to ensure accurate and timely fulfillment
Assist with special orders, bulk orders, and inter-store transfers
Maintain accurate customer and sales records in POS and order management systems
Provide professional and timely support via phone, email, and online platforms
Resolve order issues, returns, and customer concerns in collaboration with store leadership
Help ensure a consistent and positive customer experience across all locations
Assist with planning and coordinating in-store events, clinics, promotions, and customer appreciation days
Support logistics such as scheduling, materials prep, and vendor coordination
Track participation and assist with post-event follow-up and reporting
Support execution of marketing efforts including email campaigns, website updates, social media, and in-store signage
Help maintain accurate product listings, pricing, and promotions on the website and e-commerce platform
Ensure consistent branding and messaging across all store locations
Prepare sales reports, order summaries, and basic analytics
Maintain marketing materials, calendars, and event documentation
Assist with general administrative duties and internal communications
Perform other duties as assigned