Sales Administrative Support (Program Associate II)

Parks Tacoma•Point Defiance Visitor Center, WA

1d•Onsite

About The Position

Metro Parks Tacoma is hiring a Sales Administrative Support employee (Program Associate II) to support its rental and permits team. This is an in-person administrative and office position based at the Visitor Center within Point Defiance Park. The daily work consists mostly of phone and email correspondence with people seeking to rent facilities or hold events in parks. The role suits detail-oriented candidates with customer-service experience. The employee performs varied duties for an assigned division or department, provides routine operational support, maintains records and information systems, responds to customer inquiries, and provides specialized assistance to department staff. Employees are expected to complete quality work on time, collaborate and communicate effectively, follow safety practices, and work independently when appropriate. The schedule is up to 20–29 hours per week, generally on weekdays, with a few weekend or evening shifts required throughout the year. There is some flexibility within team office hours, but Monday and Tuesday availability is required, with additional hours Wednesday through Friday. The starting salary is $17.62 per hour, and the full hourly range is $17.62–$21.42. Applications are reviewed as received, and the position remains open until filled.

Requirements

Be at least 18 years of age.
Have at least 2 years of related experience, or an associate’s degree in a related area.
Have a high school diploma or GED.
Demonstrate knowledge of the assigned program area and safety guidelines and practices.
Handle conflict and solve problems using tact, patience, and courtesy.
Navigate emergency situations, including performing CPR.
Work respectfully and effectively with diverse groups of people.
Establish and maintain effective working relationships with staff, the community, and program participants.
Follow written and verbal instructions.
Safely perform job tasks in a variety of park and non-park settings.
Operate a computer and other office equipment and communicate to conduct programs and exchange information with district employees and customers.
Prepare written or typed recreational and leisure program material and monitor activities.
Be able to lift up to 25 pounds on occasion.
Be available Mondays and Tuesdays, with additional hours Wednesday through Friday; work a few weekend or evening shifts throughout the year.

Nice To Haves

Customer-service experience.
Detail-oriented work style.

Responsibilities

Provide routine work functions that align with industry deliverables.
Assist in maintaining and updating files, graphics, inventory, and database systems.
Create, prepare, and maintain records, logs, and files; locate materials and information in records and files.
Prepare and distribute information as required.
Respond to customer inquiries, receive and elevate complaints, and respond to requests for deliverables.
Complete job duties on time and within standards to meet deadlines and operational objectives.
Interpret and apply established policies and procedures where clear precedent exists.
Implement division strategies to achieve stated goals.
Provide specialized support to department staff, assisting with technical or complex duties.
Communicate and coordinate work efforts with employees and other organizations.
Observe safety requirements, use provided safety equipment, follow safety practices, and promptly report unsafe conditions or hazards.