Sales Administrative Assistant

Barry-Wehmiller•Phillips, WI

About The Position

BW Papersystems, part of the Barry-Wehmiller Group, builds capital equipment that transforms paper into products for consumers. This role provides operational and administrative support to CO Parts, ensuring day-to-day parts processes are completed accurately, efficiently, and on time. The position will work closely with Customer Service Representatives (CSRs), the Rapid Response Team (RRT), vendors, Supply Chain, Finance, and other internal teams. This role will have ownership of several key transactional and inventory-related processes, allowing the CSR and RRT teams to remain focused on customer support, quoting, order management, and revenue-generating activities. The ideal candidate is highly organized, detail-oriented, comfortable working across multiple systems and departments, and capable of independently managing recurring processes and identifying issues requiring follow-up.

Requirements

Strong organizational skills with the ability to manage multiple priorities.
High level of attention to detail and accuracy.
Strong written and verbal communication skills.
Ability to work effectively across multiple departments and functional teams.
Ability to independently follow through on open items and resolve routine issues.
Comfortable working with ERP systems, spreadsheets, reports, and business data.
Proficiency with Microsoft Excel, Outlook, and other Microsoft Office applications.
Ability to learn internal systems, processes, and product structures.

Nice To Haves

Previous experience in customer service, order management, inventory management, purchasing, logistics, or administrative support.
Experience working within an ERP system.
Experience processing orders, credits, freight, or inventory transactions.
Experience working in a manufacturing, aftermarket parts, or industrial environment.
Familiarity with reporting and data analysis tools such as Excel or Power BI.

Responsibilities

Manage controlled and uncontrolled floor stock inventory for CO Parts, working closely with RRT, Supply Chain, vendors, and internal stakeholders to maintain appropriate inventory levels and availability.
Review floor stock usage and replenishment requirements, coordinating replenishment activities with vendors and internal purchasing resources.
Identify inventory discrepancies, shortages, or recurring availability concerns and communicate them to the appropriate teams.
Assist with maintaining accurate part, inventory, and replenishment information and support continuous improvement efforts related to floor stock and inventory management.
Process freight charges associated with CO Parts orders, reviewing documentation for accuracy and ensuring charges are applied to the appropriate orders.
Research and resolve freight discrepancies, coordinating with CSRs, Shipping, Logistics, and Finance when additional information or corrections are required, and processing freight-related credits when necessary.
Assist with identifying recurring freight issues or opportunities for process improvement.
Process and maintain drop ship orders, coordinating with vendors and internal teams to ensure orders are entered and processed correctly.
Monitor outstanding drop shipments and follow up on missing information or documentation, ensuring vendor shipment information is communicated and recorded appropriately.
Process and maintain machine-related backorders, working with RRT, CSRs, Supply Chain, and other internal resources to ensure backorders are properly entered and managed.
Follow up on open items and assist with maintaining accurate dates and order information, escalating issues that could impact customer commitments or order fulfillment.
Process intercompany orders supporting CO Parts, coordinating with internal BW locations to ensure orders, pricing, documentation, and required information are accurate.
Follow up on outstanding intercompany transactions and resolve discrepancies, supporting timely movement of parts between facilities.
Prepare and manage recurring CO Parts margin reports, reviewing for completeness and identifying transactions requiring additional review.
Distribute margin reports to appropriate leaders and stakeholders, assisting with researching unusual or low-margin transactions and maintaining reporting schedules.
Support leadership with additional reporting or analysis as needed.
Process approved customer credits related to parts orders and freight, researching order history and supporting documentation to ensure credits are accurate.
Coordinate with CSRs, Finance, and other departments when additional approval or information is required, maintaining appropriate documentation supporting credits and adjustments.
Help monitor credit activity and identify recurring causes that may require corrective action.
Maintain accurate records and documentation for assigned processes.
Develop and maintain standard work instructions for key responsibilities.
Provide administrative and operational support to the CO Parts leadership and CSR teams as needed.
Assist with special projects and continuous improvement initiatives.
Serve as a point of contact for assigned internal processes.
Cross-train on critical CO Parts administrative functions to provide backup coverage.
Identify opportunities to simplify, standardize, or automate repetitive administrative processes.
Support month-end and fiscal-year-end activities as required.