Sales Administrative Assistant

TRULAND Equipment•Archbold, OH

8d•Onsite

About The Position

Performs administrative support duties, primarily for the sales department, while also supporting other departments at the dealership location. TRULAND Equipment is a John Deere dealer with 18 locations in Indiana and Ohio that supplies and services a wide range of new and used equipment for residential, commercial and agricultural applications. We understand the unique needs and challenges that come with working your land, and we’re dedicated to delivering solutions that exceed expectations. With every phone call, every visit, and every job well done, we’re creating lasting partnerships built on trust.

Requirements

High school diploma or equivalent required
Solid clerical expertise
General accounting knowledge
Excellent customer service skills
Strong people and communication skills
Ability to use standard desktop applications such as Microsoft Office
Detail-oriented, professional attitude, and reliable
Ability to multi-task
Ability to operate basic office equipment
Willingness and ability to work weekends as scheduled
Valid driver’s license required
Driving record that meets Employer’s insurance company requirements

Nice To Haves

Experience with Equip and other dealer business systems is a plus

Responsibilities

Receive visitors and ensure they are directed to the proper parties within the dealership.
Process Customer Advance Deposits (CADs) for sales team as requested.
Contact customers to arrange service agreements and schedule deliveries.
Coordinate with vendors with to schedule work for the dealership location.
Maintain familiarity with the appropriate TRULAND Equipment resource to effectively direct customer or team member inquiries.
Route customer complaints to the appropriate department with a focus on customer satisfaction and customer retention.
Accurately and timely process daily cash balancing for the location and making deposits at the appropriate financial institution.
Assist location sales staff with equipment transfers.
Draft and produce standard correspondence, letters, and memoranda; prepare documents for distribution.
Provide administrative support to the location sales, parts, and service departments at the location.
Distribute mail and maintain dealership files.
Order office supplies and run local errands as needed.
Control and maintain proper paper flow in the administrative area.
Maintain a neat, clean, and professional administrative workspace.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Other appropriate responsibilities as assigned by the manager.