Sales Admin Assistant

MAGNETO & DIESEL INJECTOR SERVICE INC•Humble, TX

15d

About The Position

The Sales Representative Assistant supports Sales Representatives to help meet the sales department’s needs and goals. The role includes processing orders, preparing customer quotes, verifying web orders, assisting with returns and warranties, and helping customers by phone and email. The assistant checks parts availability, looks up parts in company databases, recommends products and services based on customer needs, and works to ensure customer satisfaction and strong client relationships.

Requirements

Knowledge of Microsoft Office programs.
Knowledge of typing, grammar, and basic written and verbal communication skills.
Knowledge of basic customer service principles.
Successful completion of pre-employment background and drug screening.
Foster good coworker citizenship and contribute to a positive work environment.

Responsibilities

Process designated orders, including orders taken over the phone.
Create and complete customer quotes, and verify web orders as needed.
Work directly with a designated Sales Representative.
Assist Sales Representatives with returns and warranties.
Answer inbound calls and transfer callers to a technician or the parts department based on customer needs.
Check and respond to emails.
Answer customer questions and follow up with customers.
Check parts availability.
Use company databases to look up parts.
Suggest products and services to customers based on their needs.
Ensure customer satisfaction and build excellent client relationships.
Recognize priorities and solve problems as they arise.
Perform other duties as assigned by a supervisor.