Sales Account Specialist (Inside Sales) NARS

North American Rail Solutions

16h

About The Position

Universal Rail, part of North American Rail Solutions (NARS), is a leading provider of railroad maintenance and construction services. We are seeking a proactive and results-driven Sales Account Specialist (Inside Sales) to support pipeline development and revenue growth across assigned territories. This role is responsible for executing inside sales activities including prospecting, outbound outreach, lead qualification, and appointment setting, while also providing analytical and administrative support to the broader sales team. The ideal candidate is highly organized, customer-focused, and comfortable working in a fast-paced, metrics-driven sales environment.

Requirements

High School Diploma or GED required.
Proven work experience as a Sales Support Specialist
Analytical and multitasking skills, with the ability to prioritize tasks.
Time management and organization skills.
Strong interpersonal and customer service skills.
Excellent communication skills, both written and verbal.
Active listener and ability to adapt quickly to various customer needs

Nice To Haves

Railroad, Construction, or other related industry experience, preferred.
Railroad Industry marketing experience, preferred

Responsibilities

Conduct outbound prospecting activities, including cold calls, email campaigns, and social selling, to generate new business opportunities
Qualify inbound and outbound leads based on defined criteria (needs, scope, timing, budget, decision-makers)
Schedule and coordinate meetings, discovery calls, and handoffs for Account Managers and field sales teams
Build and maintain a healthy sales pipeline through consistent outreach and follow-up activities
Research target accounts and key contacts to support strategic account development
Support territory growth by identifying and engaging potential customers in rail, construction, and related industries
Maintain accurate and up-to-date records of all sales activities, leads, and customer interactions in CRM systems (e.g., HubSpot)
Track and manage lead progression through the sales funnel, ensuring timely follow-up and conversion
Monitor and report on key sales metrics including call volumes, conversion rates, pipeline health, and activity levels
Support data integrity and pipeline visibility through consistent CRM usage and documentation standards
Serve as a first point of contact for customer inquiries via phone, email, chat, and social platforms
Provide timely responses, information, and support to prospective and existing clients
Build and maintain positive client relationships to support retention and growth
Prepare and analyze sales reports, dashboards, and performance metrics
Provide insights into pipeline trends, customer activity, and territory performance
Assist with the development of sales materials, presentations, and proposals
Support the Inside Sales team with reporting tools, account insights, and data-driven recommendations
Collaborate with Inside Sales Representatives and leadership to align on priorities and strategic initiatives
Identify opportunities to improve sales processes, workflows, and lead conversion effectiveness
Participate in regular sales meetings and contribute insights on customer trends and market activity
Assist with execution of outbound campaigns, including email sequences and targeted outreach initiatives
Support marketing efforts through content creation, social media engagement, and lead generation campaigns
Identify opportunities to increase brand visibility and drive inbound interest
Perform other duties as assigned