Customer Account Specialist (Inside Sales Representative)
About The Position
Eagle Performance Plastics is a custom job shop committed to delivering exceptional service and precision to our customers. We're currently looking for a dedicated Customer Account Specialist to join our growing team. At Eagle, you'll find more than just a job - you'll find a supportive, family-friendly work environment where your contributions truly matter. Recognized as one of Wisconsin's Top 10 Best Places to Work in Manufacturing in WI, we take pride in valuing our employees, fostering professional growth, and maintaining a culture of respect, collaboration, and excellence.
Requirements
- Associate's degree or equivalent experience preferred
- 3+ years of inside sales, customer service, or account management experience (manufacturing setting preferred)
- Strong communication and organizational skills
- Ability to manage multiple priorities in a fast-paced, ever changing environment
- Mechanical aptitude and ability to interpret prints or manufacturing terminology is a plus
- Experience with ERP systems, Microsoft Office, and CRM tools preferred
- Self-motivated with strong attention to detail and follow-through
- Team-oriented mindset with a customer-first approach
- Must be responsive to internal and external customer inquiries with a high level of accuracy and attention to detail.
- Must have excellent communication and interpersonal skills with internal and external customers.
- Ability to read and interpret documents such as safety rules, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to apply common sense understanding detailed written or oral instructions.
- Ability to problem solve on your own/ability to make decisions on your own.
Responsibilities
- Manage customer accounts and maintain strong day-to-day relationships
- Respond to customer inquiries regarding quotes, lead times, order status, and capabilities
- Work closely with the Account Manager on quote follow up, or strategic initiatives
- Enter quote requests, review completed quotes for margins and lead times, and email completed quote to customer.
- Coordinate closely with estimating, engineering, purchasing, and production teams
- Process sales orders and ensure accurate entry into ERP systems
- Monitor open orders and proactively communicate schedule updates or delays
- Assist with identifying new business opportunities within existing customer accounts
- Support Account Managers efforts through account management and administrative support
- Maintain accurate customer records, pricing information, and sales activity
- Help resolve customer concerns quickly and professionally
- Participate in continuous improvement initiatives focused on customer service and operational efficiency
- Access customer portals.
Benefits
- 401(k)
- 401(k) matching
- Gain Sharing
- Health Insurance (Traditional and High Deductible Options)
- HSA/FSA Options
- Dental Insurance
- Vision Insurance
- Employer Funded Short Term Disability
- Employer Funded Long Term Disability Insurance
- Employer Funded Life Insurance
- Voluntary Supplementary Life Insurance
- Paid Vacation, Sick/Personal, Holidays, Volunteer Time Off
- Employee Assistance Program
- Professional Development Assistance
- Tuition Reimbursement
- Referral program
- Wellness Membership Discounts
- Annual Safety Shoe Reimbursement
- Bi-Annual Prescription Safety Glasses Reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
