Inside Sales Account Representative

Accenture•St. Catharines, ON

4d•Onsite

About The Position

Accenture Niagara is growing! Inside Sales Associates (Sales & Marketing) work on behalf of a top global social media company, providing guidance and support to small and medium businesses already running digital marketing on the client’s platform to help them grow their businesses. The role is located onsite at the St. Catharines office. This is a full-time permanent position with a comprehensive total rewards package. Potential to earn sales bonus in addition to regular earnings. The company provides comprehensive training and industry expertise to help employees become trusted marketing advisors.

Requirements

At least 1-year sales experience.
3 Years Work Experience or 2 Years Work Experience if a graduate of Sales/Marketing Related Courses.
High School Diploma or equivalent.
Knowledge and understanding of digital marketing.
Experienced and excellent at building relationships and multi-touch cross/upselling over the course of a relationship.
Experience working with customers from North America.
Excellent listening, interpersonal, with a solutions mindset and passion for customer satisfaction.
Exceptional grammar, typing accuracy, and writing skills.
Professional sales skills with a strong phone presence, solutions mindset and helping nature.
Strong computer skills, specifically multitasking across multiple programs concurrently.

Nice To Haves

BPO experience preferred.
Outbound sales experience.
Prior inside sales experience with emphasis on both outbound and inbound calling.
Prior quota-based sales experience with sales impact on performance, quota attainment, and promotion.
Interest in expanding industry/vertical knowledge through training and certifications.
Commitment to in-depth, structured sales training and processes.
Flexible and quick learner, able to adapt to continuously evolving needs to help clients grow their business on the advertising platform.
Highly motivated with strong attention to detail and follow-through, eager to contribute to a collaborative team environment.
Ability to work creatively and analytically in a problem-solving environment.

Responsibilities

Demonstrate commitment to consultative sales in service of client goals.
Manage a portfolio of advertisers of small to medium-sized businesses to grow revenue with higher product savviness.
Research and discover fundamental understanding of vertical(s)/market(s) industry and client business models.
Proactively outreach (outbound calls) and reactively engage with clients over the phone and via email & chat.
Speak with decision-makers over the phone to increase the value of their online advertisements through optimization; with an aim to increase customer investment and/or increase the length of time that a customer will maintain their campaign.
Help clients optimize what they are already running, reach their advertising goals, optimize their budget by understanding what is working, and offering advice by implementing solutions to help them see improved results and become more confident in using the platform.
Identify sales opportunities and provide clients with tailored solution(s) to meet their goal(s).
Personalize client recommendations to suit varying needs.
Improve clients’ experiences by consulting on optimal and appropriate product adoption, including walk throughs of implementation.
Be consistent in exceeding your quarterly targets through high-volume outbound calling.
Understand customers’ business and advertising goals to capture and build market intelligence.
Develop expert working knowledge of Social Media advertising solutions (including measurement) and what impacts performance, identify trends and solve problems.
Share ideas to improve ad products and the customer experience.
Exhibit curiosity by actively teaching self and others.

Benefits

Competitive hourly rate ($20.43 base to start)
Comprehensive total rewards package
Health and wellness benefits (for you and your dependents)
Parental leave
Paid personal time off
Retirement plan options
Sign-on bonus of $1,000
Potential to earn sales bonus in addition to regular earnings
Shift premium for hours worked after 9:00pm, 7 days a week
Possible Language premiums of $4/hour for bilingual customer inquiries via email, and/or calls.
Full-time positions scheduled between 35 and 44 hours per week.
Flexibility to select your assigned schedule every month based on your performance.
Annual salary increases based on performance.
Recognition for individual contributions.
Spacious workstations with updated technology platforms and equipment.
Supportive environment for individual success and self-development through online courses.
Professional development including comprehensive paid training from 2 to 8+ weeks upon hire.
Extensive post-training coaching and support.
Inclusive, open, and engaging work environment with many active ERGs to participate in or support.
Ongoing opportunities to give back to the community supporting local causes and volunteer efforts.