Sales Account Representative - Customer

PLA Buyer•Orlando, FL

10d•Onsite

About The Position

The Sales Account Representative works on PLA’s Freight Brokerage team, helping shippers move freight with confidence. The role focuses on winning new accounts, growing existing customer relationships, and delivering service that encourages customers to return. The representative uses technology and market insight to identify opportunities, meet sales targets, develop logistics solutions, and coordinate freight execution. This is an office-based position on a fast-paced freight brokerage team, with most of the workday spent at a computer and on the phone. The position reports to the Senior Logistics Manager. Travel is not required.

Requirements

At least 1 year of customer service experience.
Associate's degree required.
Natural sales ability and initiative to pursue new opportunities.
Strong relationship-building skills with customers and coworkers.
Clear, confident communication by phone and in writing.
Sound judgment, accuracy, and attention to detail.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.

Nice To Haves

Bachelor's degree in transportation or logistics.

Responsibilities

Research leads, contact decision makers, and convert freight opportunities into new business that meets monthly sales targets.
Build a portfolio of active clients while growing existing accounts and continuing prospecting and lead generation.
Present the benefits of company services, negotiate rates, develop logistics solutions, and execute freight on customers’ behalf.
Participate in tactical and strategic bid opportunities, including the RFP process.
Advise customers on transportation market trends and provide actionable recommendations.
Collaborate with Carrier Operations and Key Account teams to source capacity, and work with vendors, carriers, and account managers to deliver service.
Use the CRM to find and generate leads, track activity, and maintain up-to-date customer records.

Benefits

Biweekly pay.
Daily Pay option to access earnings before payday.
Paid time off (PTO).
Medical coverage with a choice of three Blue Cross Blue Shield plans.
Prescription drug coverage.
Dental coverage through MetLife.
Vision coverage through Superior Vision by MetLife.
Health Savings Account (HSA), with company contributions of up to $750 per year.
401(k) with a company match; eligibility begins the first of the month after 90 days.
Access to a Financial Wellness Consultant.
Free basic life insurance and AD&D coverage from the first day.
Voluntary short-term disability coverage.
Employee Assistance Program (EAP).
Voluntary MetLife Legal and Identity Theft Services.
Pet insurance through ASPCA.
LifeMart discounts through ADP.
Dell Employee Purchase Program discounts.