Sales Account Manager, Small Commercial Wholesale Business

The Hartford•Clinton, NY

10d•$68,800 - $114,000•Hybrid

About The Position

The Alternative Market Placement (AMP) department operates as an insurance agency within The Hartford, providing coverage options for exposures outside Hartford’s Small Business appetite. The team works with brokers and carriers to place and service additional lines of business on small commercial accounts and provides access to Maxum Insurance while supporting a total account solution. The Alternative Market Account Manager is a licensed agent who works with wholesale brokers and carriers to place or retain business for retail agents and insureds. The role uses market and product knowledge to find suitable carriers and coverage, supports agency partners, and helps deliver growth, retention, and service outcomes. The Account Manager is expected to work as a team player, respond to coaching and mentoring, embrace change, pursue continuous improvement, and champion innovation. This position follows a hybrid schedule, with work in an office three days per week, Tuesday through Thursday. The annualized base pay range is $68,800–$114,000. The role may be hired at different position titles and levels depending on background and experience; compensation may vary based on performance, proficiency, and competencies. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

Requirements

At least 3 years of commercial carrier or agency insurance experience.
Active Property & Casualty (P&C) Insurance Producer license in all 48 states; applicants should include their license number or NPN and confirm it reflects a full P&C license.
Working knowledge of Property, Auto, Workers’ Compensation, Package and Umbrella, Excess, Professional Liability, and Management Liability.
Understanding of territory growth and retention objective concepts.
Strong ability to analyze complex business and think outside the box.
Ability to leverage product, appetite, and carrier knowledge to place business.
Knowledge of coverage forms and policy language, including appropriate use of forms and exclusions and the ability to articulate the features and benefits of AMP products and services.
Ability to work with high-hazard business and anticipate underwriting questions from other carriers.

Responsibilities

Review submissions and applications for complex business and use market and product knowledge to place business with the carrier best suited to the customer.
Gather information from agents and small business owners to support issuance of new or renewal policies.
Handle high volumes with energy, flexibility, and resilience while multitasking and setting priorities.
Meet or exceed territory goals.
Maintain knowledge of applicable products, laws, regulations, and governance.
Build relationships with wholesale broker partners and retail agents.
Serve as an advisor and resource to agencies and partners.
Partner with the Sales Representative and territory underwriter to drive results on individual accounts and achieve final account pricing and relationship outcomes.
Demonstrate sales skills and business relationships that drive growth and profit opportunities.
Establish and maintain a pipeline of new opportunities.
Manage cross-sell, up-sell, and account-round opportunities.
Leverage internal partner relationships—including Inside Sales, Book Consolidation, Operations, Hartford Financial Products, Sales, and Underwriting—to write and retain business in the territory.
Consult with small business owners or producers to answer questions about coverage and AMP processes.
Take ownership of service issues on assigned accounts and resolve them.
Build trust with internal and external partners to obtain concessions and resolve service items without damaging relationships.
Document risk decisions consistently with procedures.
Analyze complex and high-hazard business and anticipate questions other carriers may ask.