Account Manager, Small Business Unit - Commercial Lines

Relation Insurance•Fresno, CA

About The Position

The Account Manager, Small Business Unit – Commercial Lines manages client relationships for small commercial accounts, providing strategic advice on coverage, risk management, and business needs. The role ensures clients’ insurance programs align with their long-term goals and growth plans, and stays current on insurance products and developments. The Account Manager serves as the primary client contact, develops tailored insurance plans, acts as a field underwriter and authorized carrier representative, and manages renewal remarketing to support retention. The position oversees proposals and insurance documentation, assists with claims reporting and follow-up, reviews policies and audits, handles cancellation requests, and identifies process improvements. It also adopts innovative technology, including proprietary AI solutions, to deliver client service. Relation Insurance describes itself as a leading, innovative insurance company with a collaborative culture. The role offers competitive pay, a benefits program, and career advancement and development opportunities. The stated salary range is $53,000–$101,000, with potential eligibility for a discretionary annual incentive program.

Requirements

Property and Casualty License from the state of domicile; must be maintained.
High school diploma or equivalent.
At least 5 years of account management experience in the insurance industry, focused on commercial lines.
Strong analytical and mathematical skills.
Strong PowerPoint and presentation skills for in-person and teleconference or webinar sessions.
In-depth understanding of advanced commercial lines coverage and ability to advise clients on complex insurance needs.
Excellent written and verbal communication skills for working with clients, coworkers, carriers, vendors, and others.
Proficiency in Microsoft Office, primarily Excel and Word.
Computer literacy and ability to learn new software applications.
Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures.
Valid driver’s license, ability to travel to client sites, and reliable transportation.

Nice To Haves

Insurance designations such as AINS, CIC, CPCU, or ARM.
Four-year degree.
Bilingual Spanish/English; noted as a plus or a must in some locations.

Responsibilities

Serve as the main point of contact for clients, address inquiries, advise on coverage changes and contractual requirements, and explain policy exclusions and exposures.
Partner in developing insurance plans tailored to client needs.
Act as a field underwriter and authorized representative of insurance carriers to assess and bind coverage as appropriate.
Manage renewal remarketing strategically to support high account retention rates.
Oversee preparation of client proposals, including submissions, loss evaluations, and risk analyses, ensuring timely and accurate quotations and policies.
Communicate billing and invoicing options.
Prepare insurance summaries and schedules, and produce binders, certificates, policies, endorsements, and related documents.
Assist clients with initial claims reporting by obtaining adjusters or arranging visits from claims team members.
Facilitate prompt carrier responses to expedite claim settlements.
Review policies during renewals and audits, verify accuracy, and ensure necessary corrections are made.
Communicate significant audit discrepancies to clients and determine further action.
Review cancellation requests, determine reasons, and attempt to retain accounts while maintaining the company’s financial integrity.
Stay informed about industry developments, products, legislation, coverage options, and technology.
Recommend process improvements as needed.
Adopt innovative technology, including proprietary AI solutions, in the service process.
Perform other assigned projects, duties, and tasks.