Account Manager, Small Business Unit - Commercial Lines

Relation Insurance Services • Fresno, CA

1d • $53,000 - $101,000

About The Position

The Account Manager, Small Business Unit – Commercial Lines manages client relationships for small commercial accounts, providing strategic advice on coverage, risk management, and business needs. The role ensures that each client’s insurance program supports long-term goals and growth plans, while maintaining knowledge of insurance business developments and available products. The Account Manager also serves as a field underwriter and authorized carrier representative, helping assess and bind coverage, manage renewals, and deliver accurate insurance documentation and responsive client service. The role adopts innovative technology, including proprietary AI solutions, to provide a high-quality service experience.

Requirements

• Active Property and Casualty license from the state of domicile, maintained throughout employment.
• High school diploma or equivalent.
• At least 5 years of insurance-industry account management experience focused on commercial lines.
• Strong analytical and mathematical skills.
• Strong PowerPoint and presentation skills for in-person and teleconference or webinar sessions.
• In-depth understanding of advanced commercial lines coverage and ability to advise clients on complex insurance needs.
• Excellent written and verbal communication skills for maintaining effective relationships with clients, coworkers, carriers, vendors, and others.
• Proficiency in Microsoft Office, primarily Excel and Word; computer literacy and ability to learn new software applications.
• Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures.
• Valid driver’s license, ability to travel to client sites, and reliable transportation.

Nice To Haves

• Four-year degree preferred.
• Insurance designations such as AINS, CIC, CPCU, or ARM preferred.
• Bilingual Spanish/English is a plus or required in some locations.

Responsibilities

• Serve as the main point of contact for clients, responding to inquiries, advising on coverage changes and contractual requirements, and explaining policy exclusions and exposures.
• Partner in developing insurance plans tailored to client needs.
• Act as a field underwriter and authorized representative of insurance carriers to assess and bind coverage as appropriate.
• Manage renewal remarketing strategically to support high account-retention rates.
• Oversee client proposals, submissions, loss evaluations, and risk analyses, ensuring timely and accurate quotations and policies; communicate billing and invoicing options.
• Prepare insurance summaries and schedules, binders, certificates, policies, endorsements, and related documents.
• Assist clients with first reports of claims, obtain adjusters or arrange claims-team visits, and facilitate prompt carrier responses to expedite settlements.
• Review policies during renewals and audits for accuracy, ensure corrections are made, communicate significant audit discrepancies, and determine further action.
• Review cancellation requests, determine the reasons, and attempt to retain accounts while protecting the company’s financial integrity.
• Stay informed about industry developments, products, legislation, coverage options, and technology to enhance knowledge, performance, and client service.
• Recommend process improvements as needed.
• Adopt innovative technology, including proprietary AI solutions, in the service process.
• Perform other assigned projects, duties, and tasks.

Benefits

• Competitive pay.
• Family health and wellness programs.
• 401(k).
• Employee assistance programs.
• Paid time off.
• Paid holidays.
• Career advancement and development opportunities.
• Potential eligibility for a discretionary annual incentive program, subject to program rules and applicable factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED