Sales Account Manager (Western MA; greater Springfield area)

FIRE SAFETY AND PROTECTION, LLC•Freetown, MA

4d•Hybrid

About The Position

The Sales Account Manager is responsible for developing and managing existing and new customer relationships within the assigned territory. This role plays a key part in driving business growth by providing expert consultation on life safety and security solutions, ensuring customer satisfaction, and achieving sales goals. The Sales Account Manager acts as the primary point of contact for clients, coordinating with internal teams to deliver quality service and compliance-driven solutions. NOTE This role in particular is seeking Westerly located MA candidates from the wider Springfield area; however as work increases, candidates will be considered as far South as Hartford CT, North to Greenfield MA.

Requirements

Bachelor’s degree in business, Marketing, Engineering, or a related field (or equivalent industry experience).
2+ years of experience in sales, account management, or customer service within the life safety, fire protection, or security industry preferred.
Demonstrated success in meeting or exceeding sales targets.
Excellent communication, negotiation, problem solving, and presentation skills.
Proficiency with CRM tools and Microsoft Office Suite.

Responsibilities

Build and maintain strong, long-term relationships with clients by understanding their life safety and security needs.
Develop and execute account plans to grow the business with key clients.
Identify new business opportunities through proactive engagement with existing, new, and dormant accounts.
Drive inspection renewals, service agreements, and system upgrade opportunities.
Serve as the main liaison between the client and internal teams to ensure clear communication and responsive service.
Consistently meet or exceed sales targets and performance metrics.
Provide product demonstrations and technical guidance on life safety and security systems such as fire alarms, video surveillance, access control, and intrusion detection.
Coordinate with installation, service, and design teams to ensure projects are completed to customer satisfaction and on time, within budget, and adhering to customer and regulatory requirements.
Complete mandatory daily CRM updates to ensure all activities, contacts, opportunities, and forecasts are accurately recorded each business day.
Promptly respond to all lead generation inquiries and participate in all meetings scheduled through the lead generation program, ensuring consistent follow-up and professional engagement with prospective clients.
Track and report daily metrics.
Communicate with the team on customer and project changes during daily huddles.
Provide regular reports on sales activities, opportunities, and forecasted revenue to senior management.
Stay informed about the latest products, technologies, and regulations related to fire and life safety products.
All other related duties assigned by your manager.