Sales Account Manager - Paper Services

ANDRITZ AG•Muncy Creek Township, PA

1d•Remote

About The Position

ANDRITZ is seeking a Service Account Manager to support customers throughout the Western United States. The role develops customer relationships, identifies opportunities, and delivers service solutions to paper mills and manufacturing operations. It is remote and home-office-based, with frequent customer visits and travel of approximately 80% throughout the assigned territory: California, Arizona, New Mexico, Nevada, Oregon, Washington, and Montana. The successful candidate will serve as a trusted advisor to customers, working with them to understand operations, challenges, and business objectives. The role collaborates with engineering, service, project management, and product teams to deliver customer-focused solutions and support account growth and retention. Customer sites may include industrial environments with varying temperatures, dust, noise, moving equipment, and production operations. Appropriate personal protective equipment is required. Previous DUI convictions may affect the ability to travel to Canada for business. Legal status to work in the United States is required.

Requirements

Bachelor's degree in Engineering or an equivalent combination of education and industry experience.
At least 10 years of experience in the pulp and paper industry.
Knowledge of ANDRITZ Stock Preparation and Paper Machine Service product lines.
Strong verbal, written, and interpersonal communication skills.
Proven ability to build and maintain long-term customer relationships.
Strong organizational and time-management skills.
Proficiency with CRM systems and sales management tools.
Ability and willingness to travel extensively throughout the assigned territory, approximately 80%.
Legal status to work in the United States.

Nice To Haves

Sales, business development, or account management experience in the pulp and paper industry.
Established relationships with paper industry customers throughout the Western United States.
Demonstrated success driving sales growth and meeting territory objectives.
Experience supporting industrial manufacturing or process industries.

Responsibilities

Develop, manage, and grow customer relationships throughout the Western United States.
Identify and pursue sales opportunities across ANDRITZ Paper Service products and solutions.
Understand customer operations, challenges, and business objectives and serve as a trusted advisor.
Collaborate with engineering, service, project management, and product teams to deliver customer-focused solutions.
Lead customer meetings, technical discussions, presentations, and account reviews.
Maintain territory plans, forecasts, opportunity pipelines, and customer activity in CRM systems.
Monitor customer satisfaction and implement strategies to support long-term account growth and retention.
Stay informed about market trends, competitive activity, and emerging opportunities in the pulp and paper industry.